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Thank you very much for your help.

Thats great, thank you for your help. Do you know if BT charge for the test numbers?

Hi, We are installing an IP Office 500 for one of our clients at their new office with a PRI Card for their ISDN 30 that is been migrated from across the road. BT have installed a NTE51D at their new office which has an RJ45 connection labelled as Traffic. Do I just connect this to the PRI card...

Yes it is a 1608i, thanks for the information. Downloading V5.0.26 now!

Hi, Does anyone know how to downgrade the Avaya 1608 phones? I currently have a phone on firmware on version 1.301S that i cannot get working with an IP Office 500 version 5.0 (8). I have however got the same phone on a lower firmware version working ok. Thank you in advance.

I tried with no password and that didn't work. I eventually managed to get in by typing craft into the phone.

Hi, I have an Avaya 1608 phone that i cannot configure. I think it has some IP details which are incorrect however when i press * to program it asks me Enter PROCPSWD. I have tried 9999 but the phone reboots. I have also tried to reset the phone using mute 73738# but it will not reset the...

Thank you all for your help, I have just ordered a RJ21 Female Telco - 24w RJ45 Leaded Pane which should hopefully resolve the issues.

Unfortunately the customer is moving office and the new office only has structured rj45 cabling throughout. We have also been told that with the T7316 phones we cannot use a DS30 is has to be a DS30A.

Thank you for this, do you know the numbering would work? I understand that amphenol connectors have 50 pairs allowing for 25 pairs. However the DS30A has two RJ21 connectors. One appears to control ports 1 - 16 and the other 17 - 30. Hope that makes sense! Thanks,

Hello, We have just bought an Avaya DS30A to connect BT Nortel T7316 phones onto an Avaya IP Office 500. I was hoping this would just be like a DS30 and allow phones to be connected through structured cabling using RJ45 cables. Unfortunately the DS30A has come with 2 RJ21 connectors for the 30...

Thank you both for your help, works great.

Hi, Does anyone know a way to stop an incoming nuisance call on an IP Office 500? I have setup a new incoming call route with the Incoming CLI set to the number I wish to block. I have then set the destination as a shortcode that Clears the call. This works ok for the main number but does not...

Hi, One of our customers is having a problem when printing Word documents containing jpeg files to their printer. They are using the latest HP Universal Print Driver PCL6 and are receiving the following message. Subsystem: JPEG Error: UnsupportedCompressedFormat Operator: ReadImage Position...

Thank you for your help

Hi, I am currently working through an Exchange migration from Exchange 2003 to 2010. I have to new Exchange 2010 server setup in the domain and working ok. I am now at the point to move the mailboxes from the 2003 server to 2010 server. Does anyone know if I have to do anything with Contacts and...

Thanks for all your help Jim, i'll have a look through the documentation.

Thank you both for your help. If all devices were on the same subnet as the Draytek and the printer would this remove the need to use layer 3 to route between the VLANS? So make the Draytek and printer ports members of all VLANS.

Hi, I am trying to setup a 3Com Baseline 2426 switch for an office that rents out office space. They have a DrayTek router for the internet connection that is connected into port 26 and a shared printer in port 25. I need to create a separate VLAN for each office so PC’s in each office can only...

Thanks for your help, I've checked all the numbers in the directory and there are no spaces in any of the numbers. Could special characters such as - in Directory names cause problems? Thanks,