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I am looking to reduce the amount of VDNs by using variable mapping to influence turret display. We will be using Translation Routing for the transport mechanism and we will be setting a string(eg "SALES") within call variable 5 and we want this to be sent to the Avaya when the call completes...

I don't think enterprise skill groups have anything to do with it. I was just asking what the significance of mapping a DNIS to a label is.

Not sure what you mean. We need to send the string contents of variable 5 to a Definity G3r to influence a turret display.

Hello Can somebody clarify what this actually achieves when associating a label to a DNIS and NTG in config ICM. Is it a simply a logical connector and will the routing label not function 'intelligently' if it's not mapped in this way ? Thanks

Hello I am trying to get an Avaya Definity G3r(r.10) to accept ICM variables(variable 5) so I can display the contents of the variables onto an agents turret. Avaya have said that it will only work in a CM.x environment but wanted to check with you guys to see if you can suggest an alternative...

Hello I am trying to get an Avaya Definity G3r(r.10) to accept ICM variables(variable 5) so I can display the contents of the variables onto an agents turret. Avaya have said that it will only work in a CM.x environment but wanted to check with you guys to see if you can suggest an alternative...