Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
ICM 6.0 Stuck Agent
Thanks. We have run the session commands. It is obvious that the ICM is seeing the agents as "available" while the PBX can see them in pretty much any other state... including logged out. Of course, it is not a problem until the agent becomes the "longest available agent". We had built into our...- RattFang
- Post #3
- Forum: Cisco: Intelligent Contact Management (ICM)
-
ICM 6.0 Stuck Agent
Hi! We run ICM 6.0 in a mixed environment of Avaya G3r's and 8700's. We use mostly longest available agent type call routing. Approximately a year ago we noticed inequitable queuing between our sites. This is to say, one call center would be hammered with calls while call centers with same...- RattFang
- Thread
- Replies: 6
- Forum: Cisco: Intelligent Contact Management (ICM)
