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RE: IPGuru I am with Joe & Andy Get the line issue fixed, you are trying to amputate an arm to cure exma. a less aggressive TEMPORARY work arround would be to limit the duration of inbound calls send the ICR to a short code instrad of a group/destination SC <whatever>...

RE: amriddle01 John, the line provider needs to setup disconnect clear/disconnect supervision, you then set the IP Office for 150ms less than the time they set it at. That and also setup busy tone detect, that should clear the call down. If the provider can't do this then find a provider that's...

IPGuru: I need it to reboot early every morning not just a one time event. We are very rural hospital and we have one analog line which frequently does not release the call due to an issue between IP Office and our local Frontier CO. Thanks, John

I've tried INTRIGRANT's suggestion below to reboot IP Office via Task Scheduler in Windows 7. If I run this line manually from a command prompt it works and the system reboots. However, it will not work when executed in a .bat or .cmd file and thus fails in Task Scheduler. This is the output...

Forgot to mention, I'm NOT a telephone system expert. My background is computers/servers/networks so my telephone system expertise no doubt pales in comparison to those in this forum! John

Is there a way to forward calls to another internal extension if I'm on another telephone set other than my own? I'm using IP Office 500 and Nortel T7208 phone sets. What I'm looking for is the short code to enter from any phone which would function like "Please enter your extension", "Please...

RE: No, you need to select the group using the dropdown box, to add more members add them to the group you selected (in the group settings) OK, that helps. I was unsure whether that was actually a pick list or a history of previous entries. Thanks!

RE: Yes, but did you read the part that exaplains the feature? It tells you that will only pickup calls directed at the group itself not the members of it, if you also want to pickup calls directed to the members of the group (DDI/ direct internal calls) then you need to use "call pickup...

Here's an example of what I mean regarding the built-in Help: Call Pickup Group Action: Advanced -> Call -> Call Pickup Group Action Data: None It says this is supported on the T-series phones So, for x5580 (Nortel T-7208) I configured as follows: Button = 7 Label = Pickup Group Action =...

Thanks for the reply. As I mentioned there was almost no training provided by the vendor/installer. The Avaya documentation is rather limited. Any recommendations for documents, tutorials, etc. which you feel are good? Thanks. John

Thanks for the reply. What I ending up trying was programming a button on x5427 to DIAL *32*5580#, and programmed a button on x5580 to DIAL *32*5427#. Then on x5426 I programmed a button DIAL *32*5324 (which is the hunt group containing all extensions). This seemed to work. I confused about...

Hi All, This is a new IP Office 500 v10.0 (18) system recently installed in a hospital. I received little to no training from the reseller but as IT Director my department supports the system. Here's the scenario... x5426 = Department Director x5427 = Department Main Number x5580 =...

Marv, Where would I get the Norstar Remote Utilities? Thanks, John

During a sorting operation while viewing my master telephone spreadsheet I inadvertenly saved the file. Now I need to go through and audit my Nortel MICS 7.1 system so I can determine the Target Lline, Pickup Group and Paging Zone for each phone number I have documented. On the Nortel system...