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The global settings in the BCM for pswd reg is left unchecked. This is an individual setting per phone. I had 4 phones come back from a customer being used on remote sites. Three of these phones came up in the normal fashion. The fourth came up with the word password showing in the display. It...

Have a customer with an i2002 phone. The display is looking for a password. Is there a default pswd. I can use? I have tried numerous number combinations and it says "searching for server"and then returns to password. Any suggestions?

Table 1 is auto attendant. Take the the target line that is programed for 7399 and program it to be answered by the AA in table 1. Enter in the line number(taget line)and set it for the amount of rings you need.

Have a Norstar MICS with 5.0 software. Customer has ordered caller I.D. on a couple lines. The caller id cards are installed in the trunk module and not the KSU. The caller id is not working. My question is do the caller id cards need to be in the ksu to funtion properly??

If a Bcm is backed up(w]1.0 or 2.0 software) to a memory stick and the system crashes. Can we load this into a 3.0 BCM???

We had our first look at the 1120e phones.Has anyone dealt with these new phones before? We tried to configure the phone by pressing the 4 soft keys and following the prompts with no luck. Any suggestions.

DN has been changed. Tested and changed back. When the ringing occurs there is no indicator lit to signify wether it is internal or external call.

Have a customer with a BCM 50 w/2.0 software. The problem is that when the system is idle the operator's phone will get a continous ring that can only be stopped by unplugging the phone. The phone has been changed out,the port has been changed(from the main cabinet to the expansion...

Does any have customer running Element Manager on a MAC computer???

Hey Guys, Would like to know how to dail into the BCM.Also is there any settings in the BCM 50 that have to be turned on?

We have acquired a new customer with a BCM 50 and are unable to access system programing thru Tele-Set programing or thru PC. I know there is a way to reset the password by using the reset button on the BCM. But have fogotten the procedure. I have been told it is the BCM DOCS. I would appreicate...

Customer has a remote site using a PIX for PC's and 2 IP2002 phones. When checking in Diagnostics-Net Link MGR>Config Modify and go to ENABLE the service and SAVE I get a screen saying APLET Window error msg. Notified Message(32.5.44). Can anyone tell me what this error message means and where...

I am upgrading a Mics from 6.0 to 7.1. I have the upgrade kit which consists of two upgrade cards. One is labeled USA MICS XC 7.1 upgrade tool. The other is labeled (v.2507) XC upgrade tool. The confusion is which card is used and when. The instructions that came with the upgrade is very confusing.

Is there a web site I can down load the T-1 Rel-1 flow chart that shows the main headings and sub-headings in programing.

What CD are you refering to? I have the application software CD. Is that the one you are refering to?

I have a customer with NAM with ACD running on OS2. The NAM is networked so an office pc so the agents can monitored to see who is logged on..My delemia is the IT dept went and changed all the IP address and now the NAMS IP address is not recognized.I need to find where I can change the IP...

I have a customer that had new a new pc installed and we are trying to load Element Manager on the new pc. It is running the new software from Microsoft-VISTA. Are there any patches that can be installed to allow Element Manager to be installed ??

Have customer with a BCM 400(3.5)who would like to do out bound transfers to a cell phone(Blackberry).I know I was able to do this in the NAM-in the mail box and annoucing to press 7. But I am unable to build the out bound transfer number.Could someone please tell me where I should be looking...

How and where is it programed???

Check to see what verison of Java you are running. Try 1.4.2 and delete all others-if not needed.