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I need to route a call based on the status of a hunt group (night or normal). Call comes into AA -> determines HG Status -> routes call based on status. My thoughts... 1 - Use Generic to get status -> Change User or Group Configuration/Get/HG Name/Service Mode (0,1 or 2) 2 - Use variable...

I agree with you on "muppet mode We are going to check it today and may end up upgrading the system. We are the local phone company as well and have a lot of these systems on our network and have never had this situation and can't help but think it is related to the basic edition.

I have inherited a system that has a phantom ring on every call when disconnected. The phantom ring will ring approx. 2 rings after each calls is completed and then will stop. This system is in basic mode, which is not something we are used to working with. This behavior does not occur when...

Yes 2 separate switches.

I haven't been on site to see but the audit log does not show a reboot.

I have a fairly new installation of a 500v2 on the latest version of 9.0. Both LAN ports are connected (each to a different physical network). Randomly at the same time both ports will stop responding. The SIP trunk on one port goes down and the connection to the phones go down and neither...

Nevermind friends, I found the problem. Thanks!

I have a grandstream GXW4104. The idea is to convert POTS into SIP coming into the phone system. The phone system is receiving the messages from the grandstream, but I see the following error (400 is the caller id coming from the Grandstream) 2/14/14 3:19:28 PM-000ms Line = 21, Channel = 1...

Anyone?

Does anyone have any experience setting up an XCast SIP Trunk in an IPO 500 version 8.0? They provided me with IP/Domain information and so far I am not having much luck. Thanks!

We have a PRI and I just upgraded to the latest version of 8. We are using the Application Server.

Many times when VM Pro outcalls, there are no prompts and we have to call back in to get the messages. Any ideas on what might be the problem?

I have a customer that has a metro calling scope one a PRI at one of their locations and wanted to send certain prefixes in certain area codes to that PRI. So because of the limit I created a different ARS table for each area code and then populated the prefixes that were included. It was a...

Had this happen one time. Finally found out that the system would reboot everytime someone sent a fax on a specific fax machine that was connected through an analog port. I believe they replaced the fax machine and the problem never returned.

Nevermind, I figured it out. Now the fun begins!

I just upgraded to version 8.0, but not sure how to get the one-x mobile client to work? Anyone know if there is any documentation on how to correctly set this up to work or anyone have any luck?

Is it possible to only forward calls coming from a specific extension? For example: Any time extension 201 calls 202 it should forward to 918002521234?

I have a client that would like to have the same music source play overhead and on hold. What would be the best way to do this? It is a new IP500v2 installation. We will also be installing the speakers and such.

I have an SCN with 8 different locations. The soft console is at the main location and works fine for all of the locations except for one. At this one location it will not show BLF to the operator. They are all IPO500 systems running the latest version of R5. The console software is also...

What about external calls caller ID name sent from the phone company? Will it only show the telephone number not the name?