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When you say, how many digits is the telco sendig - is that the same as CLID? In either case, I can't seem to add neither 1234 as a destination code, nor 5551234, on 5095551234. I get an error for invalid entry each time. That's what's annoying about this is that I can't set a destination code...

Rick - thanks for the post. I was trying to build a destination code made up of the 7 digits of the phone number but get error "User input contains invalid value." How do I go about setting up a destination code for a number i.e. 123-555-1234 and then point it to go to BlocC?

So I have figured out that the routing of calls (whether incoming or outgoing) is controlled from Configuration > Telephony >Dialing Plan > Routing (originally I thought that was just for dialing out). I just can't figure out how to setup the routes. If there is anyone out there that can shed...

We are not using Contact Center. The system we have is like Contact Center though. cook1082: I doubt it would be controlled by telco. DID ranges are assigned to us and once I call the number it comes across the T1 and the BCM answers it. More generally speaking I need to know how to route...

Hi all, At the risk of double posting (I can't find my previous post) I'm submitting my question again. I have a brand new installation BCM450. The system has an expansion module. There are two DTI/PRI cards. The first one in the main case is connected to an incoming T1 circuit. This PRI is in...

Thanks again!

Thanks for the reply, but does the PBX shelf have to be powered down before inserting the card?

This is a newbie question: In order to install a digital card, does the system have to be powered down, or can this be done live? I guess what I mean is, are the cards hot swap capable? Thanks for any info.