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http://support.avaya.com/japple/css/japple?PAGE=Document&temp.bucketID=108025&temp.productID=107767&temp.documentID=311062&temp.releaseID=310587 IP Softphone R6.0 Service Pack 3 is only available to end-users who have purchased a valid Release 6 IP Softphone license. You can purchase the R6...

use Gui....swap stations

Seems that our ISP did not add our range of DID's to their routers, thus resulting in internal routing not working. Hope this helps....if not, let me know

Anyone out there got links/whitepaper, etc to this topic. We are currently on CM3, and need.want/have to upgrade to CM5. Any suggestions welcome.

Alternatively, try checking where is the number being user...VND, Vector, announcement (li usa ext 1234

Hi All, Eventually managed to get this one resolved....issue was not on Avaya side, but on configs on our ISP routers. Still awaiting a incident report on this, and will add to this thread soonest.

Thank Perry, Much appreciated

Hi there, No luck...have also placed message on other forums.....Zero response. I have been doing some investigation though, and I am leaning towards a problem on the routers (VOIP-ISP) side.

Denial event 1180: No user responding Trying to do trunk to trunk transfer from PTT to VoIP 8710 servers ver 3.1.4.642.1 When trying to make a call for PTT to a VDN number, call supposed to re-direct to a number via VoIP (E1 to Cisco Router). Trunk to trunk transfer is set to all in System...

Tx Toni, This was really helpful. I have a similar setup, but have mine also setup to do random screen recordings. The reason I am looking more for diagrams is to assist with me with compiling my own.

let's say I am a newbie. Where can i get detailed information/whitepapers/diagrams on how NICE and AVAYA & CTI link up together.

Hi, Can anyone direct me to a site where I can get detailed information on how the NICE LOGGER interlinks with AVAYA/CTI, etc. Tx in advance

Hi, My 'normal' number range begins with a 6. I setup the call center number range to 3, in a non-DID group. Internal users can dial those numbers direct. External people cannot dial those numbers...

Hi, I'm using a GN9330. Did not work on my box when tested (Had something to do with the installation of the OS/Drivers). Tested on another laptop and it works well. Currently running tests in the call center environment.

A CC Manager asked me the following: Calls should must be routed from another call center (in a different region) to her call center, on condition that calls to her cc get priority over calls that are being routed (which could be either via PRI or VOIP). Any takers