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  1. ThreeSTXMAC

    IP Office with Avaya SBCE

    What exactly are you trying to accomplish? a connection to your provider or to the SBC itself? The SBC really is just acting as a SIP firewall (Proxy) for IPO. Are all the interfaces setup on the SBC? Internal/External/Mgmt? and are they all on separate Vlans? We have been selling all of our IPO...
  2. ThreeSTXMAC

    Ip Office Contact Center 9.1 with Ip Office Select 9.1.5

    In the initial database excel file there should have been some tabs to setup your IPO, within those fields there should be a space for the SIP user that IPOCC uses to register to IPO. After configuration the macro enabled excel file should have generated a .czv file for you to import to IP...
  3. ThreeSTXMAC

    ip phone 4602 - no file server address problem

    Are the phones getting their info VIA DHCP? if so what is performing this task IPO or a different server? You will need to statically assign the phone through every field in order for it to not take the info provided VIA the DHCP server. (Even then sometimes this does not keep) Also ensure that...
  4. ThreeSTXMAC

    No Autio on Transfer sip trunk calls

    IS IP Office setup to send Re-Invites with updated SDP info? When a transfer happens an update or re-invite is sent which should encompass the RTP port currently used for the media stream.
  5. ThreeSTXMAC

    500 v2, V6.1 Vmail to email question

    Sounds like it is not setup to e-mail outside the domain. Have their IT staff edit the exchange settings.
  6. ThreeSTXMAC

    46xxsettings.txt

    When the 9608 first gets plugged into a network port it reaches out for a bunch of files. It will grab an upgrade file first: 96x1Hupgrade.txt ********************************************* * Application and Kernel file for 9608 ********************************************* # 9608SW SET RFSNAME...
  7. ThreeSTXMAC

    ICR to ext, overflow to hunt group

    Sounds like the install team over thought the use of VM, You can change the answer time for VM to 30 seconds that would make the Transfer to the HG happen faster. VM Pro is a great way to make calls flow from HG to HG to HG..etc...but in this instance the overflow option sounds cleaner.
  8. ThreeSTXMAC

    Reset system security, still cannot upgrade

    Hello, I have a 3 site IP Office trying to run a SCN. Site 1- is a 500v2 running 6.1.20 site 2-is a 406v2 running 6.1.20 site 3- is a 412 (currently running 6.1.5). We are trying to upgrade site three to 6.1.20 to keep the SCN functional however when we go to the upgrade wizard I believe what is...

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