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  1. Altitech

    Changing Trunk Access Number

    I'd say double check your number plan and trunk configuration again. Test by picking up a phone and dialing out using 9 while watching the AltiAdmin screen, see which trunk gets picked up and check the config on that trunk. The system shouldn't allow you to change the 9 to invalid in your...
  2. Altitech

    Appropriate Secuirty Permissions for Exchange Integration

    You may need to grant send as permissions to the AltiGen account for each of the mail boxes that you are using for Exchange Integration. If that does not resolve the issue, your AltiGen dealer can run exchange traces from the PBX to troubleshoot.
  3. Altitech

    Altiware OE 5.0A - Music On Hold Problem

    Depending on which type of board your MOH is plugged into, it is quite possible to have a dead audio input and have no other problems on the board. I'd suggest plugging the iPod into a different board, if you have one available. You will need to change the MOH source board under Audio...
  4. Altitech

    Internal IP extensions only - tons of static

    This sounds like a possible board termination/MVIP issue. The end boards should be terminated (dip switches on the top edge of the board set to ON), and the boards in between them should not be terminated. Also make sure your MVIP cable overhangs the end boards by a couple of connectors. This...

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