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How about routing set-up? (Routing is not my strong point) I have ended up blocking v-mail/resources when I added additional routing control (rules,static IPs, MAC and ARRP). Recently I was playing with complete security lock-down options and found that some of the static programming I created...

Have you double checked the preferences setting for the directory path for the wav files? In Voicemail Pro Client, Go to 'Administration', go to 'Preferences', go to 'General', then select 'Directories' and make sure VoiceMail Pro is using the correct folder for wav files. Since you are Online...

Find out if the PC connected has previously logged into the IP Office; is yes, then check out the (default) Avaya Manager folder (Program Files)for cfg or bak files (auto .bak file every time a change was made using that PC). Next open the Manager and use offline and select open file and select...