Search results for query: *

We downgraded to 8.1.56 with the patch and have not had an issue since.

Have you tried adjusting the settings on the fax machine itself. This has worked for us in the past. See this link: http://www.voipmechanic.com/voip-fax-settings.htm

Recently upgraded an IP Office 7.0 system to 8.1.63 configured with an SCN. The menu key presses in VMPro quit working after an unspecified period of time from the remote site. This can be cured with a reboot, but re-occurs after a period of time. Also the remote site incorrectly shows a...

Alright, it was right there. I went through all that testing and thought of the license right before I hit post.... egg on my face Software Upgrade Existing IP Office systems being upgraded to IP Office Release 6.0 or higher require an upgrade license. This applies to all IP Office system...

We have a couple of SCNs deployed, the gotchas are: 1) Advanced edition CCR only supported at a single location. 2) Voicemail needs to be centralized, distributed has been buggy in the three instances we have attempted to implement. It is better on 8.1 but still prone to crash and needless...

I found an interesting and thus far insurmountable bug on one of my demo kits. Just wonder if anyone else has run into it since you wouldn't likely do this in the real world. When switching an 8.1 system with a valid upgrade license from IP Office to Basic mode, the 8.1 upgrade license becomes...

YES, I receive a pop up notification "new voicemail message" I press the softkeys to 'call now' and receive the 'voicemail number undefined

I did a lot of lab testing, and distributed VM does not work on 8.0. It is also broken on the newest 7.0.35 VM image, just upgraded a working 7.0.16 system last night and it is now broken....

I have IPO 500V2 R 8.0.44; Advanced Charger + 3725 Handsets (v. 3.2.23). I have edited the parameters for the 3725 (system ->system A -> numbers -> voice mail) and entered *17. The handset shows synchronized and the entry is now light blue, but the voice mail key (hold down 1) or pressing the...

Jimmy: The reports are pretty interesting, you can see that prior to the reset there was a bunch of RTP traffic chatter just pegged up for days at a time and after the fix the chatter disappeared.

Jimmy: Allow me to elaborate, it is always better to have precise details. I performed the following actions, and the cummulative effect appears to have resolved the issue: 1) I relocated the LAN connection from GE port 25 to fast Ethernet port 23 2) I rebooted the switch stack by removing...

We hard reset (power down vs. using manager-reboot) and the issue has not re-occurred for the past week. I would really like to answer the 'why' but if the fix holds I will let it rest....

We had the same combo card issue. We found that if you re-upgrade with all modules plugged in that the combo card will become visible. We have run into two situation where this fixed an 'invisible' ATM daughter board and an issue where the digital ports quit working until the 8.0.42 upgrade...

I noticed essential edition is missing from your license list, and you are on 8.0.16. Any chance your preferred license says 'dormant'?

tlpeter The only thing on the phone network is VoIP, the data network is both logically and physically separated. We have dedicated switches for the IP Phones.

Here is the cheat sheet I created for our technicians 1) Configure a user in manager (ie. Extn450) a. Add password on front page and on Telephony -> supervisor login (ie: 1234) b. Turn off Voice Mail 2) Configure an extension as SIP with base extension you configured and save to IP Office 3)...

PoE switch stack is: 1st Floor 2 x Dell 3524P configured in a stack w/ multimode fiber to 2nd Floor 1 x Dell 3524P 1st floor stack is STP root Switches have been given management IPs and passwords, Telnet and Http enabled. No VLANs configured (except default) No additional configuration.

Damned good question! When handed the issue by the tech, I failed to ask that questions... which is embarrassing since I know better. I checked with the customer and they said that although it is predominantly on outside calls they have heard 'bad dial tone' when making a call. This customer...

YES, they have had a lot of bad 'barely understandable' bad calls. The garbled voice happens on all three handset types and appears random, but the frequency and severity of the issue increases over time (as well as the alarms) until the system is reset. The first time we reset the equipment...

OK, RTCP monitor is turned off. i will ignore the QoS alarms and just ask for customer feedback...