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Calls Stuck In Hunt Group
Here's my scenario A front desk admin transfers a call to the hunt group extension instead of the VDN extension and the call gets stuck within the hunt group. I have RONA enabled but that doesn't help the issue. What should I do to make sure if a call gets transferred to the hunt group extension...- medicshelley
- Thread
- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
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Office with One-x Communicator softphones only
I agree with texeric that you need to be very careful to ensure QOS is configured correctly. I just deployed 80 One-X communicators with headsets Jabra Pro 930 and had a terrible time due to WAN guy not knowing how to properly setup QOS. Other than that the biggest issue is users getting use to...- medicshelley
- Post #6
- Forum: Avaya: CM/Aura (Definity)
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Check Split Vec Command Return to original Vec
Alright first time caller long time listener. I have a vector and in that vector I have a check split command if available agents is greater than 0. So lets say when the call gets to the check step and there is a available agent in the other split but that available agent doesn't answer how do...- medicshelley
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
