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I fixed it with a reboot. Power on and off cycle. Wonder why I did not think of this earlier. I did tried looking at the doc but no luck. Somehow it has changed. I've compared three different 1616 phones and the sound on this one is much higher than the other two. I think how I obtain this was...

Hello, I have an annoying problem. Somehow I have adjusted the volume on the button click sound. It is now very sharp and loud. I can not find the setting to lower the sound, only to turn it off. If worse comes to worse, is there a reset switch on the device to default everything? Thank you.

Hi, I'm looking for the piece of code that handles the dragging/moving of windows from the mouse. I want to limit the form to be bounded within an area. I have written the code below but want to prevent the form going out of bounds to trigger this event. Private Sub Form2_Move(ByVal...

Thank you kindly for the information.

Solved the second problem through use of an 1616 phone. Also found some old threads that says the 96xx do not have a option, which is kind of silly. http://www.tek-tips.com/viewthread.cfm?qid=1607304 But when looking at this...

Hi, Relatively simple problem hopefully. I can not find the the logout key on the phone. It should be in the menu, scroll down 2, then logout. But what i am seeing in the main menu "Options and setting" "Network information" "VPN setting" "About avaya one X" I tried the button programming to...

How interesting. I will run a test when i get some free time and see what happens :). But I can say at the moment is that you can get one report from the queue. I was thinking it would not work since it's sort of 'not part of Voice mail'. VM port licenses aren't used up if you are in the...

Hi again, I was wondering if this was a limitation of VMPro. I am only able to get one report from the following scenario. A caller in a queue is being cycled through different hold music ( to not bore them :P). At each hold music, I have set them to report if the action if playing. This way...

Sorry for the very late reply. Thanks for the suggested help. Managed to fix it up and was due to someone changing a password :S.

I think I can help you with this. If you want to do this for one phone Under IP office > User > select the extension number > short code > add Then change Code: ? Telephone No: .w Just make sure that your , the company that handles the phone lines, support this function.

Another problem from me. My CCR Scheduler stopped generating automatic reports and emailing them. I have had a look at the Last Run Tasks section and none of the reports ran. I am still able to create manual reports. I was thinking of uninstalling and reinstalling the whole thing but not sure...

Jut like to report back for future references, I used CP variables instead of user variables and everything works well now :) Only thing lost is being able to transfer variables across calls.

haha face palm x2. Where the user define is being used is when choosing the three different modules. Where is the edit button on these forums?

haha, yea after reading my issue, I don't seem to have convey my problem correctly. Hate getting stuck with the programming bugs. :( But I think amriddle01 might be onto something. So what I am doing is using user variables to try and route calls to different modules based on what the caller...

Hello, I have been trying to use 'user defined variables' to route calls but getting some of the route going to the wrong modules. My issue: The variable somehow changes halfway through for some callers. Usually in high peak traffic. I'm thinking that there are not enough indexes for the...

haha ok. I'm fairly new to the whole thing. I will certainly will have a look at this. Not much support from the people that installed this, especially for data analysis. Trying to mine the info through sql and have no luck lol.

Hello, just started learning SQL and have some questions. First is what is the diagram and how is it useful. All i understand is that the primary key is the column with unique entries. Using this picture for example from...

I think if you have CCR ( customer call report) you can run trace in the report section. I think you put it on CLI and enter the extension number + period. You might get some information that way. OR Do it yourself through SQL database mining. That's what I'm currently trying to learn to do. :)

You can change the x number of calls to how much time it takes to do this. Set this amount as the the overflow timer to kick in.

Have an interesting network problem. I have a remote site that connects to the IPO server through a remote VPN. And an IP phone is connected to this remote VPN. When the remote VPN loses connection to the IPO server and soon after reconnects, the IP phone will hang in a discovering state. The...