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We are having some inconsistencies with reporting since moving from Symposium SMI Workbench to CUIS 7.5. Our call centre went from having 0 Short Calls a month (with the threshold being set at 10 seconds) to over 500 Short Calls a month now that we are using CUIS (also set at 10 seconds). While...

Please disregard. Found it under Domain Manager. Thanks.

I realize this is likely a simple process, but we are not clear how to grant someone access to Webview as when we rolled out with Cisco ICM we were just told to go to the IP address for Webview and use our windows password. We now have a few people who do not have access - their windows...

Recently we moved one of our offices to another location and since then no one has been able to access that server in CCMA. When selecting the server we get the following error: "You can't access to this server because you have no access right on it. Contact your administrator and request for...

We tried to create a new Primary Script in CCMA and received this error: "Error: 20533 Script activation was successful, but an Application could not be created because the system has reached the limit. " Does anyone know where the system limit is defined?

The reason: Currently in the case of an emergency we log an 'emergency agent' into the phone, preventing calls from being presented. We are looking at creating a script to activate the emergency message remotely without having to use a symposium phone and manually logging in.

Wondering if it is possible to log in an agent using a script in symposium?