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It doesnt seem to be switch related. This is raised and has been reproduced by Avaya CQ45526, though not listed as yet Was raised on 6.0.14, havent tested on 6.0.18 but i dont think there was time to have it included ACA ACS ACI

Make sure the firmware on the handset is correct for the build you are running on the IPO. If it is 6.0.14 the handset should be 3_11 which will show as 3.110b in SSA ACA ACS ACI

Change or create the shortcode so the forwarded call is not going out via the ARS table. ACA ACS ACI

Hi, Has anyone successfully connected a VPN handset (using VPN firmware from 4.2.14 build) to a SecureComputing/snapgear 580? Version on the router is 3.1.5u1 Cheers ACA ACS ACI

Did you change the Access permissions on the CCC folder and on the client PC as per the install manual? ACA ACS ACI

Dont confuse "log out" with "Busy wrap up". If you disable your membership in one hunt group (busy wrap up), you will disappear from this hunt group in CCV as you can only be seen in one state. For example , you cant be seen as ready in one group, and busy wrap up in another. For a test, put the...

You should be able to do what you want within condition editor and compare. By using the new $TIMEQUEUED and $TIMESYSTEM variables in 4.1.27 VMPro, i think you will be able to achieve what you want. You will just have to work out the timings between the messages and all should be good. I think...

Hi, You can set the display time for the alarm under the Alarm settings tab. The audio alarm is only for the PC running CCV. You can set an alarm tone from the wallboard server, but this is only for wall mounted Wallboards such as the Ferrograph. Cheers

The last reboot in the error list shows you are running 3.1.65. The next build which was 3.2.17 addressed a couple of TLB reboot errors and build 3.2.55 addressed even more. Suggest you upgrade to at least the latest of 3.2 (67) or higher still to 4.0.14. Once upgraded check you config for...

One setup can be:CCC is installed by the book on one subnet. Just need to share the CCC folder. Then on the the client PC in the other subnet we had to put the CCC server name and ip address in the host file to allow CCV to work (\WINDOWS\system32\drivers\etc\hosts)

How did you connect to the VM computer? Corruption can happen when connected via Remote Desktop (not supported). Tha flash screen at the start when you open VM will show corrupted characters. If it has been corrupted, you will have uninstall / re-install. If you have exported the database...

Not at this stage via Phone Manager.

You are not meant to be able to barr extension to extension dialing, but on 4.0.5 you can make a single digit shortcode that works. Havnt tried on 4.0.7 yet. For example if your extns are 2XX the shortcode is SC:2 Tele:.(or blank) Feat:Busy You may want to reduce your Dial Delay Time or Count to...

Are you using VMPro for the AA? If so, you can point the ICR straight to a call flow to the Hunt Group and create a user variable you can test to switch the destination when required.

No , you wont need any AT commands to view this. Just have the Hyper terminal/serial port settings as: Bits per second 38,400 Parity None Flow Control None Data bits 8 Stop Bits 1 Settings | Emulation TTY Connect and power up the IPO and you should get the full DTE output

Yep, in the DTE output you will see an entry for LAN1 and a hex output next to it. Type the hex entries into the PC calculator and change to decimal to see the number.

Have you adjusted the Access Permissions as per the installation guide (pg17)?

To use the Success /Failure of the Leave Mail action you need to running in IP Office mode. If you push "0" whilst listening to the message you will follow the Failure path. If you push "0" after listening to the message and the after the tone, you will follow the Success path.

Does your email account have a first name and last name? And when you choose it from the Email settings in control panel ,do you use the browse function to choose the user? If so,voicemail pro will put the name in with a space and SMTP wont accept it. (it puts a + in place of the space)...

adirondackman, This issue has been raised with Avaya and is due to be fixed , along with a heap of other things, in CCC 5.0.43 which is in field trials now and due for release 28th Feb. [smile]