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I guess my bad use of the grammar and the like does imply that I'm not from the US but I'm actually in NC. Unfortunately, I'm not on site but asked a staff member to take a photo of the sticker on the back.

So, I asked and was told it has an NEC on it. Well, that narrows it down some (and the fact that I know the phone system is 5+ years old).

I actually don't know (should have took a look while I was at the meeting). I'll see if I can find out and post that info here.

Hey All, *Laugh* This thread has gone on an epic journey. I'm still looking into the suggestion of buying a new KSU and re-using existing handsets (may not work considering the age on the system but it'd be good to know). If the support guy is more comfortable with TDM systems and it's not...

Regarding reliability, is the scale from least to most like the following: hosted pbx -> sip trunks with premise pbx -> POTS with premise pbx I don't mind going with a TDM system but want to make sure that we have something that offers the flexibility for when we're piggy backing on a fiber...

The clinic is located in Roxboro, NC (aka "slim pickings") when it comes to tech stuff. With fiber coming to town, I think we'll at last have fast and reliable on one side of the chart (still don't know about cheap though). Since this a construction project, hopefully the fiber will be in place...

I wouldn't say I *know* mainly we didn't quabble with each other (I tried not to meddle with it as long as it promised to work without fail ;) I don't think I'll have free time to support the system and as such would want something that staff can easily manage but not break (and if they...

Jsadd, You're right on the importance of having a reliable system for the medical practice. I was just hoping that the technology has come further along that going VOIP/SIP/Hosted was as reliable as the old tried and true phone system. Eventually, stuff will get to that point and I wanted to...

We have charter cable in our neck of the woods (rural NC) and it's as flaky as a box of Kellogg's :) Thanks for the idea to keep a POTS as a backup/fax. I was hoping to do faxing in the cloud in the long run but it never hurts to have a life line.

One thing that may be helpful is having a system that offers backend flexibility. Initially, we may go with the local teleco for local lines and the like but as internet reliability improves, we may want to expand out with SIP trunks (holler at me if SIP Trunks are the devil or the like..they...

Is ESI a known name brand? A tech in our group has good experience with it (at least the TDM/Digital flavors of ESI). Granted, I'd like to get the best tech for the money but one can't discount your support person's comfort and familiarity with a product (too bad this isn't one of those simple...

Howdy, My wife's medical practice is moving to a new building that is under construction. With the move, they're planning on scraping their existing digital phone system with a new one. At the new site, there will be a need to have around 25 handsets sharing 6 or so lines (right now they have...

Howdy All, At one of my too many jobs, we have a Cisco ASA 5505 that has a cable and dsl connection connecting to. I have cable setup as the preferred route unless it fails and then DSL takes over. That works great when cable actually does fail to ping it's own gateway. However, it doesn't...

Greetings, Does anyone have any tips for finding a local Avaya consultant? I've tried searching online for telecom consultants and on Craigslist for folks who work with this equipment but am not finding much luck. At one of my many jobs, I serve as a sys admin which includes overseeing an IPO...

Thanks Everyone! This forum is a treasure trove of information that I can't usually find by googling and I'm grateful for the help. So, to recap, we're a small office with around 26 IP Phones but we have a vacant digital card taking an additional 8 extensions (so, we're over 32 extensions)...

Howdy, We're rolling IPO 500 (v 4.2) with 4 vcm's in place. It appears that I need to add additional VCM's in order to get more outgoing/incoming calls to the POTS line we're connected to. I'm looking at ~$400 for upgrading the VCM from 4 to 8 but read somewhere that Avaya is recommending...

So why would anyone purchase a Pro License if they can upgrade and get the needed benefit? OK, I'll quit pestering y'all with questions and will do some research. Final question, can you easily roll back from 5.0 to the previous version (say I got to 5.0 land and realized that it's more...

So, even if I upgrade to Version 5, I'll need to purchase a license of some sort to allow me to have more than 32 extensions?

Hmm..upgrade is that something you have to pay for or can you rollup for free? Thanks for the suggestion! chris

Hello All, We're using the standard edition of IPO 500 and getting close to running out of available extensions. Since we're using analog trunks for our incoming/outgoing lines, we have an analog trunk card attached to an analog phone 8 card and a VCM card. We're using IP phones exclusively...