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Cook, the only extra dial is 300 vm ext. Ringbacktone, control set : L 032: none I am not experiencing the AA answering. I changed the time to see if that might be the issue. Nothing. I welcome any other suggestions!

Customer calls every week with same problem: Line 034 is set as private to: 200 which is owners ext. 221 is reception. receptionist puts on night service and 200 private line gets answered by AA. Line 034 private to 200, Prime is 200, services group 001 ext. 200 not assigned, control set for...

Customer had a CICS 6.1 and I recently upgraded them to MICS 7.1 . They just called to say that they use to press #9009 and they would get their remote office in another state. The phone number on the other end is XXX-XXX-9009. I know it should be in services/routes/desination codes. The Telco...

Program a button to be Feature 811 which is the caller ID feature code. when your display says CALLS. It means you have new calls in your caller ID log. You may need to clear all the calls from the display before you can keep the current callers number on the display. For the line defaulting...

CallPilot 100 3.0 SW. Call comes in rings 4 times to Ext.222 then Forwards To Voice mail box 222. customer wants caller to be able to press a button to get the company directory. Is this possible? I thought they could press * then # but that just hangs up on the caller and if they press # it...

AA is answering the calls. He wants to know how many calls can the AA handle? Does it depend on the amount of voicemail ports?

I need target line 162 to ring directly into a Symphony call center GROUP 1. There is a monitor and keyboard with a DOS type screen. How do I program this?

Great Info. I wont put a non-DS system with Voicemail. I like to keep my customers happy!

curlycord Where is the FAQ's forum? Dave

006 006 When you see: LINE 1 ASSIGNED ADD REMOVE Press ADD and then type 006 006 006

When you see: LINE 1 ASSIGNED ADD REMOVE Press ADD and then type 005! you don't see it because you have to ADD it ;-)~

Do you have a voicemail with the auto attendant answering the calls first? CCR Tree works great for departments--- Press 1 for sales---> hunt group 01 press 2 for service--> huntgroup 02 What Voice Mail do you have? Dave

I had a phone stop giving sound. I couldn't hear any dial tone on any line through the speaker or the handset. I Swapped ports to fix. I'll try reboot next time. P.S. not very common problem I'm with U Marv01! BIG-D

Mike and Brian Thanks for your replies. But I really wanted to know if you have heard that the service providers are sending Disconnect Supervision on their end? Dave

I heard I could put a FLASH on a NON-DS 616 DR5 because the service providers are sending Disconnect Supervision on their end. Have you heard this too? Can all providers do this? TimeWarner, Cox?

System is an ELITE ELECTRA IPK With an ACD and 24 phones.

I need a programmer for this system in Orange County, CA. Can anyone point me in the right direction?

CURLYCORD was right "Some older CICS verions would have IRAD set to answer line 1 out of the box." I changed IRAD ANSWER to none and got no tone! THANKS ALL!!!!

They have 4 lines and lines 2,3,4 don't have a problem. Line 1 has the tone after 5 rings, I bet it is the IRAD. I'll look into it this weekend. SD I don't know the SP version. How does it help to know this info? Dave

6.1 software went bad on a CICS. After replacing with new SW I was testing their lines to make sure the answering machine on port 117 ATA would pick up and after 5 rings I got a fax tone. I trouble shot it down to the CICS is causing this tone and I changed ATA settings from MODEM to TELEPHONE...