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  1. bridalit

    Any body Notice this problem CCC

    You may need to check the port that reporter is using in iis, if it is ip 10.0.0.1 for instance and the port is other then 80 try 10.0.0.1:["8081"]/reports i believe the port can be changed in report admin [port reporter is set to]
  2. bridalit

    CCC Successes

    What reports are you using ?
  3. bridalit

    CCC Successes

    Sorry and to add to that we do have an AA frontending all the calls, in vm pro there is a setting that you can check to send reporting to ccc that a perticular call has been answered by vm pro
  4. bridalit

    CCC Successes

    The reports i tested this week were agent activity trace agent activity and group status, they seem to be pretty accurate with the exception of some of the wording it uses to report for instance agent trace sometimes it reports busy/wrapup and busy for the same activity but with that aside the...
  5. bridalit

    CCC Successes

    i have installes ccc v 4 and 5 it seems to be working correctly i am currently trying to verify the data integrity and accuracy. the ver. 4 install went ok 5 was a little more tricky
  6. bridalit

    report scheduler ccc 5_0_25

    and i am sure that i could have found that somewhere chalk that one up to add :) thankyou for your help
  7. bridalit

    report scheduler ccc 5_0_25

    i was looking for report scheduler in ccc 5 it is not included in the installer can it be downloaded ? Thanks in advance
  8. bridalit

    ccc report question

    Hello we are using report viewer 4.0.15 there is a report called agent activity trace in there there is a colum called busy na reason how is this reported where does this info come from ? Thanks in advance
  9. bridalit

    Coach Style Whisper Feature

    just something to try we here use a headset as well as the handset only problem is obvious you can't be very far away
  10. bridalit

    queue lights on 4412 phones

    I programed a queue button in button program so when there are people in queue the light will flash and you can pull them from there the problem is it pulls the last call in queue instead of the person longest in queue anyone else found a solution for this? Thanks Steve
  11. bridalit

    VM Pro Greetings and messages cutting out

    i have also had the problem with not enough vm port liciences causing this, especially if you use an auto attendant in my experience when someone is hearing some prompt in auto attendant it uses a lic so if the call flow is heavy it will cause these sorts of issues Regards Steve

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