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I have a customer who has voicemail to email on their NuPoint. They put in a bogus IP Address for the SMTP server until they were ready to give this options to their users. Now six months later, the changed the IP Address to the correct SMTP server's address. Once they did that, users are...

No. 5330e All Teleworker

I have a VMCD and a VMBG with SIP trunks. The VMBG is set up in the DMZ behind a NAT. Using the VMBG for the SIP trunking. I have two issues; 1. Calls come in and connect but no audio eithe way. 2. Outgoing calls sound great both ways but afte 30 seconds or so the call is dropped. Any ideas

In Maintenace Command Line type in "Locate Number 5333". This will atleast tell you where to look.

I have a customer using Recall on a Magix. The Recall function worked until I installed MOH last week. Now when on a call and you press Recall, the system disconnects all calls. Any thoughts?

Thanks to all, even the smart ass ones

Is there any way to limit the size of an ACD queue? Have a customer who only wants 1 person in a queue and anyone else calling in to get a busy signal.

I have a customer who wants more ports of VM on their Nupoint. I have purchased the ports from AMC, but when I do a sync they do show in the Nupoint. What do I need to do. Their Nupoint is a release 11.

In VM make sure it is to an extension and not a mailbox.

Thanks

Has anyone migrated a sx-2000 to 3300? And how to I get the data base of the 2000 on to my PC?

Thanks for the info.

Has anyone tried to load embedded MOH on a 3300? I can not find anything to get me to the format that Mitel is looking for (WAV, A-law or m-law (G.711), 8 kHz, 8-bit, mono).

What system is this on. The newer systems when volume is set to the max, the next call the volume will go down by default. I have my users put the volume to max and then back it down one. Doing this the next call will be at the volume you want. If this does not do the trick, make sure in...

Where do you change the amount of time a multi-call will ring when set to delay ring?

Thanks

When a line is not answered it is supposed to go to the AA, but all the system does is tranfer the caller to the operator. The system works perfectly in night mode but I get this in day mode only.

Made sure that line 807 is not in the night or operator programming. I had it in the night program once and hade the same thing where I could not program it as the page port

Will do

I have three polycoms and many analog phones on a 576DBS. All outgoing calls go out a PRI. My polycoms are outpulsing more digits than are enter causing errors on out going calls. My other analogs do not have this problem. Looking for help.