Search results for query: *

When you say "In SEP, Turn off their firewall", what is "SEP referring to? Also, where is the Avaya firewall bat file found?

Wondering is anyone out there knows how to set up VoiceMail Pro on a server that is running Symantec Antivirus? We have clients that employ Symantec Antivirus on their servers that continually need to be disabled because, upon restart of the server, the connection gets broken between the 2...

That's OK... I wish no one did Basic - I don't like it!

Figured it out. The user was looking at the actual underlying function assigned to a button. It was a basic edition. They needed to actually type a description for the button label.

Can anyone tell me why a phone on an IP Office v9.0.3 would display "ADI_CM" instead of the extension number?

Just installed IP DECT base stations and wireless handsets in 3 locations for a customer. They are complaining that they hear "Echo" on all calls being handled on the wireless sets. Are there any specific causes / solutions to rectify this issue? They had older analog handsets and did not...

Just installed Avaya IP DECT 100 Base station and wireless handsets in 3 locations for a client. The client is complaining that they are experiencing "Echo" with every call they are on the wireless handsets. Is there a setting that can remedy this issue? They had the older version of the base...

I don't want to sound more stupid than I am, but will this short code work when the caller enters any extension number?

Using IP Office with Embedded Voice Mail. I know the whole setup to enable the caller to dial by name, extension, etc. Is there a way to enable the caller to be transferred directly into the extension's voicemail instead of it ringing the extension first when dialing by extension or by name?

My apologies.... wrong forum - will delete

I have a client who replaced a Clear One MAX IP conference pod. She is able to get the new unit to work and connect to the network without issue. The original unit had a second unit hooked up via the daisy chain cable. When she tries to plug a second unit into this first one, it blanks the...

What is strange here is that there are other DID's on the same circuit pointing to other extensions set up the same way as the one that gets the error. All of the other DID's work just fine.

I have programmed an incoming call route on an IP Office control unit using a telephone number supplied by my client. When I dial the number, I get a fast busy. The client contacted the service provider, and they are telling her that when they test the line, they get kicked back with a "404 Not...

What would cause the greeting in an auto-attendant to not record? I have a client who just copied some of their auto-attendants. She is trying to record the "Options" menu. She dials the *#### code and gets the prompts to Listen, Record, and save the greeting. When she presses 2, she is able to...

Gee, I was hoping you wouldn't say that..... But thanks![upsidedown]

Correct.

I have a client who is running Voicemail Pro on a UC module in their IP Office. She has the Voicemail Pro Client 8.1.9302.0 She claims that the UC Module had been replaced and now the function "1" while listening to an internal voicemail (Which should allow her to return a message to the callers...

TouchToneTommy, So do I create short codes with the strings you mention, or simply add the strings as they appear in you post?

Is there a simple way to bar long distance dialing/calling on a per user basis? IP Office 9.1.7

I have a client who has a hunt group with queued calling turned on. If one of the operators places a call on hold, a queued call rings their extension. Is there any way to stop this from happening? I had then set the "Busy on Held" setting to on for the user in question, but that did not change...