Search results for query: *

@koulioumbis Yes, I believe you are correct, but sadly I was not around when the system was installed. It looks like the Prime Set has been changed for individual Lines as they have been configured, but there is no logic to what DNs have been selected as the Prime Set for each line - its all a...

Thanks for your help guys. I changed the Prime Set for the line to the extension/DN (not the MD's DN) and it all works perfectly. Cheers, Steve

@Curlycord - MD is Managing Director, who is p**sed off with getting my external calls when my phone isn't answered. @allworxguy - So when an external call comes in the CFB/CFNA set on the DN is ignored? And the forwarding is handled according to how the LINE is configured? Steve

Hi Richard I have a not-so glamorous solution, but it seems to do what you want. Add two rectangles where you want your columns positioned on the page. Insert a list into each rectangle. Add the columns required to each list, i.e. name, department. Select the first list/tablix, and select...

Are your charts using separate datasets? Steve

Morning all I have created a report for our sales team for call logs, which has user selectable parameters for Report Start and Report End dates. Does anyone know if there is a way to have selectable pre-defined date ranges used for the parameters, either as buttons or drop-downs, that would...

Hi Thanks for your reply. Do you mean different hunt groups for internal and external calls? Where would I see this? In Active Sets I see "Forward on No Answer" and "Forward on Busy" for the DN both set to the same Hunt Group DN. This is the same for two other extension within the team, that...

Afternoon all I wonder if someone can help me with a problem on a BCM50 I have inherited. (forgive the potential misuse of terminology) I have an extension (DN) that for internal calls routes correctly when busy or not answered to a hunt group, and then if the call is still not answered routes...