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I'm having trouble accessing the voicemail pro client on an IPOSE R10.1 system. Having logged in to web manager I can see that the "enable voicemail pro client interface" option is set to No, however, every time I change it to Yes and click update, after a few seconds it resets back to No...

Hi all, I've encountered an issue I've not come across before and wondered if anyone on here knows of a fix. When trying to save a configuration back to a system using Manager the following error message is displayed - Failed to save the configuration data (Unable to read data from the...

Yes, I've double checked and it is configured with the IP address of the Primary server

Thanks for the replies, I guess the question is what license(s) am I missing? My understanding is that I need 2x Server Edition licenses running on the Primary server, which I have. SSA shows two available and one is use when the Primary server is running so it does look like I'm missing...

I have a Server Edition solution that has been running on R9.1 for some time without any issues. I've added a Secondary Server to the solution and when the primary system is shutdown the phones fail over to the Secondary Server however they show a 'System Unlicensed' error message on the...

Great thanks. Out of interest, is anyone aware of problems upgrading from 8.1 to R9 SP2 using the dvd? I've tried it a couple of times now and it fails to upgrade stating it encountered an unknown error that is probably a bug! Exiting the upgrade and rebooting the server then seems to have...

Think I'll just stick with the DVD and reboot method then...thanks again.

Thanks. I've done the upgrade using the dvd before without any problems, I just wanted to try it using the web control page in this instance, but I'm not understanding something as I can't seem to get the server to recognise the files have been uploaded.

I have an IP Office and Avaya applications server running at R8.1 and I’d like to upgrade them to R9.0. Speaking to our technical support about upgrading the Application server, they advised uploading the iso file (as downloaded from the Avaya site) to the Applications software repository on...

Thanks for the reply, having read the documentation again I think it was a case of me misinterpreting what needed to be done. I am however having a problem with the upgrade, it is taking a lot longer than expected (by me), over an hour now, I have a monitor connected and rather than showing the...

Hi, I need to upgrade a UC module and have checked the relevant tech tips and installation guides. It states 'In all cases, always backup all application data to a separate location before upgrading' however i must be missing something as I cannot work out how this is done? Can anyone advise...

Never mind, finally managed to guess a password that worked. All ready to swap out tomorrow and insert the base cards.

I'm failing miserably with this :-( When trying to send the offline configuration to the IP500v2 I keep getting access denied! I'm trying to use the Service User Name Administrator with the same password but no joy - have I missed something?

Thanks intrigrant, I appreciate you taking the time to write this. If I'm underastanding it correctly it looks as though I can do this remotely up to the point where I need to install the base cards and transfer the existing licenses over. Thanks again :-)

Thanks both, The main reason I'm querying this is down to the Avaya technical centre advising a different approach, they suggested... 1) Format the new SD card for R9.0 and install the Essential edition license 2) Move all modules and cards across to the new Control Unit and upgrade to R9.0 3)...

This upgrade has finally been bought off and therefore I'll be doing it in the next week or so, having never done an upgrade that involves swapping from an old chassis I was hoping someone might be kind enough to confirm my understanding of the process is correct, or advise if I have missed...

I'm fairly new to the IP Office so I'm hoping one of the old schoolers might be able to help me out with this one... I have an IP500v2 with R8.0 (66) installed on it but every time I try and open the configuration with Manager (same release) it give me a 'Network Error - Failed to communicate...

Moving to a V2 might be something I'd consider doing at the same time, am I right in thinking the above statement on the licenses would still be true if I did the chassis at the same time as the software upgrade?

Thanks for the clarification, very much appreciated :-)

Hi, I have an IP500 Control Unit running R4.2(11) and the following licenses... IP500 Upgrade Standard to Professional Mobility Features Phone Manager VMPro TTS (Generic) Voicemail Pro (4 ports) I'd like to upgrade this to R8.1 but I'm a little confused on the license requirements. I believe...