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Call Pilot 3.1 allows the mailbox to have page access in the admin level (when you do F983 and select Mbox, add or chng.) It will also allow you to set up outdial so you can have the mailbox set to transfer a call to their cell phone when out of the office. Check the install and coordinators...

You might also want to leave it plugged in for 15 minutes and then try **xftest and see if it shows any active codes.

If you do have CID and Call Log on the phone but just can't figure out how to see the call try Feature 811.

What sotfware do you have in the KSU (I've got 2 7.1xc's that do this - no solution found yet.)

could even be the CCR tree greeting

Make sure you check your target lines - 157 and up - that is where the DID number is put. Then you have to assign that line to the extension.

Have you configured the Call Pilot? What do you get when you do a feature983?

Is the NAM still 'alive' - if you go back to it after it stops is the fan running? I'm wondering if it's overheating, if the fan has locked up, and so on.

OK, checked COS and all DN's have link trans on, the ACDN is in a COS that allows outbound transfer. When I tested it I get the ACD to trans fer to the phone, it rings on the cell phone and when the cell phone answers callers still hear ringing, the called party gets silence. I can go into a...

They have sales members that take calls on weekends and nights, they have to be evenly distributed so they want to be able to log in through the ACD - not all members are always on call. We're doing a call forward, not line redirection so that even if they are off sight during the day and the...

I'm used to working with the older CP's but can't you still select the mailbox as an information box and not a subscriber? The draw back is that the call is dropped after it plays.

I have a MICS 7.1 with a CP 3.5 and basic ACD. PRI coming in. We have the phones set so that they can forward to their cell phones when they leave the office. When a call comes through the ACD and hits their extension it will ring their cell phone, but when they answer the call disconnects. If...

That is the problem with Nortel, NEC, Toshiba and Avaya/Lucent/At&t/whatever your name is this week. Panasinic will still give tech support for a price and there are still companies that will give TS for the above, even sells the equipment to us little guys. But even after I have been officially...

You need to put the VM Stations in calling group 7.

Have you tried just plugging a phone into the vm jack? If it doesn't work then it's just a wiring issue.

Go into the admin mailbox and reinitialize the mailbox needed.

Did you see if it was defaulted - check 9*1 and see if there is any codes there. You will want to check **XFTEST and see if there are any codes there. I have a call pilot that will lose all programming after an outage and then I have to reconfigure the whole thing.

Have you checked the other phones in the group to make sure they don't have Call Forward-NA to VM before the system is supposed to answer? One phone could be set at 3 rings instead of 4 or 6.

In Southwestern Bell/SBC/AT&T the Super Trunk is a regular 24 channel robbed-bit T-1. For Caller Name & Number delivery (Outbound Caller ID) the provider will have to provide it. I know for a long time they couldn't but they should be able to now. If it was a SmartTrunk it would be 23B + 1D PRI...

Cant get it to answer when dialed?! Isn't there a reset switch on this (I'm thinking about wiping the memory and then initializing it.)