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Hello folks. Is there a way for an extension to grab an incoming call to another extension before it’s picked up? IP500 v2 9.0 Thank you in advance ! Nick

Hey fellow subject matter experts.. I find myself struggling with trying to figure out how to call forward an incoming line when there is no answer to an external number. I have an incoming line that is outside of the AA and rings on incoming call route (1)(destination Group 2). Then I have...

Thanks Joe but the address has been changed and once I get back into it I will make it the default address again!

Thank you for your reply - I may have to do a reset ...

Hello fellow Techs, Recently went back on a phone system that I haven't touched in 4-5 years. I am unable to connect to the Manager no matter what I do. I can see it when IP Manager loads, I must of changed the IP address since I see it as a basic 192.168.1.108 in the discovery screen. I...

Through the handset... It sounds like feedback very loud and gets louder

I am coming right out of the RJ45 using 4 and 5 pin to the powered horns. Even with the RJ disconnected and I just use intercom *70 it still squelches....

Looking for some assistance with an older ACS 4.0 and squelching on the paging feature. I thought perhaps it was the 5 volt volcom horns causing it so I disconnected the RJ modular plug in the ACS and intercom *70 is still squelching pretty loud. Newly wired building with CAT 5. Any ideas...

Amazingly , Fairpoint came out and said that they don't think the issue is their problem.. BUT they did say if you dial the digits slower it will help alleviate the issue. I am leaning to restore the ARS to as simple as possible. Do you know what lines I should have in there? Also does it...

Yes ... TTT is right on which is my thoughts that the ARS is modifying a string of numbers.. I verified that I can dial out on all the lines on the CO side of the system. It may be in the short cuts that I am overlooking? This is a basic setup that doesn't require special short cuts other than...

Hey Touchtone... I confirmed this that I can dial out on each one...

Thanks for the quick replies... Seems I can dial out on all the lines BUT I checked the status and I see errors on their main line with "loop current not detected." I am wondering if this is causing an issue with there switch... Any ideas?

Hello friends, I have had an issue with an Avaya IP 500 8.1 config with outgoing phone calls. I have been trying to narrow it down to see which outside line is causing the issue or perhaps its in the ARS configuration. I have 7 CO analog lines dialing out and every now and again a...

Finally was able to get the provider to enable COD, after much arguing. The incoming calls seem to be disconnecting BUT the 3 800 numbers which point to the main line seem to be keeping the line open. Any ideas?

Thanks for your reply. Have you ever tried programming supervision disconnect? I was just looking through the manual. I really think it still needs to be done on the provider side??

[nosmiley]Hello Techs, I am at my wits end with a Starplus STS-E system and Verizon FIOS SIP lines. I have 3 (800) numbers coming into the main line which rolls over to 4 additional lines. These lines seem to be locking up the system when calls are coming in requiring a reboot of the STS in...

Thanks folks! Checking abbreviations now...

I adjusted the "Await dial tone" MS down to 500. Seems to be much better...

I have an IP 500 V2 system with analog lines that I have had an issue with and can't seem to correct. I have called the local phone company to add disconnect on the lines to keep them from hanging up the AA. I have an issue that when the user hits 9 for the outside extension they have to pause...

I will double check but I believe there was only one box to check....