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Avaya IC Email - If an email is deferred, does it show in the oldest wait time?
I am new in the IC world and can not find this anser in any documentation. What I need to know is if an agent defers an email, does it show in the oldest wait time? I do not think it would but need to verify this. Thanks!- reitel32
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- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
