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Sorry, kept it brief before. Issue started about 10 days ago but they just involved me today. Carrier has been running traps. I have used monitor and it occurs on the same channel on the IP Office. But the good calls are also going out on the same channel as the bad calls. System is old, 406...

Working with carrier on an issue where calls randomly fail when dialed. No problem on the inbound side. I was provided the following trap by the carrier.... Bad call 274 06112013 152222.00001:1.11.18051.Info .ISDN : Service PRI-1-11-1-24 D1 : L3 RX CREF=004a SETUP (MsgLen=39 CRLen=2...

One thing that I have come to understand recently, IP Office technical tip 252, is that on the voice mail tab under system, the ip address should be 169.254.0.2. I have been giving the UCM an address on the customers' network in the same range as the IP Office. Like I would do if I had a...

When you say I made "a config without the card". By card do you mean SD card or UC Module? When I built the config offline I told the system that the UC Module was part of the config. Should I have built the config offline and not have included the uc module as part of the hardware on the config?

are you saying that the order in which I did things may have caused this issue or this is where I should go from here to resolve? This is my fifth deployment using the UC Module and the first time I have had the issue. Should I have Installed all the modules except the UC Module, then boot up...

I keep wondering if it was something that I did? Worked great for about four hours. I programmed the system offline and had the licesne for the essential edition in the file that I created. Received hardware last minute. Formatted SD card for MU-Law. Then recreated it. Put the SD card into...

Sorry. I was not trying to access the client from another machine on the network nor was I trying to access the pc with the client running on it via RDP. I was just on the client pc the entire time. Everyting that I had built continued to work but I could no longer retrieve the call flow data...

Going to replace with voice mail pro and a pc. Seems like there is work to be done on this still. thanks

I have a 500 V2 running 8.1.63. Have the UC module configured. Had my call flows built and recorded. Messages all work, mailboxes work, outcalling works. I hear the Night message when the Night button is pressed. But when I open the Voice mail Pro Client I now get a message "problem with...

what's crazy is that it worked with Spirit on a different circuit and now with the same carrier it is an issue with the IP Office. I will have to get more information from the customer how it doesn't work. I have kept a distance saying it worked before.

Working with Spirit Telecom on a mobile twinning issue. Issue is that it won't work. Thier engineers are telling me that Information element 74 was missing from IP Office and that was the cause. Anyone heard of this? thanks

I have been considering having them take one of the two phones back to thier office and plug it into a port on the network and see what happens with the phone.

500 V1 5.0.18 software Two Ip phones (5610), hardware vpn, Cisco AS5505 at remote to another cisco. Business class internet service at users home. Phones at a users vacation home, unused for weeks at a time. When user goes to use phones, phones say discover and the IP address of the phone...

I have three systems in an SCN with a common carrier using MPLS between the sites. All systems are 500V1 with 5.0.26 and voicemail pro. Site A main location with voicemail pro and PRI Site B remote location with copper lines. Site C remote location with copper lines. At night, sites B and C hit...

Appeciate the suggestions. We had to turn on "reinvite supported" to get externally forwarded calls to work. I will turn it off to see how it effects the delayed announcement issue.

We downgraded processor to R7.0.5 hoping it might help. No luck. Crazy thing is that checking syncronize calls makes it work but you can't tell the caller to choose any options, like going to the mailbox to leave the queue and leave a message. For now we are just repeating the first...

500 V2 R7.0.12 Voice Mail Pro R7.0.17 SIP trunks We can make and receive calls no problem. We have a huntgroup built using queuing and delayed announcements. (queued and still queued) Internally dial huntgroup and everythings works perfectly. From outside you hear first delayed announcement...

Client is telling me that CCR reports are three hours behind. He is confirming the time to be correct on the CCR server as well as the time zone setting. Any suggestions where else to check/ change the time? Sounds stupid, I know. Thanks

Thanks to everyone's suggestions today. Earlier in day I removed the voicemail pro software and reinstalled it thinking it may be corrupt. The customer's server ofcourse wanted to reboot at that time once the new software was installed. Couldn't reboot server until now. It came back up...

I have also considered taking my laptop onsite and making it the voicemail server.