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All, Using CM 5.2 with OSPC 2.51.005.053 and IP9630 sets running 3.1 firmware in telecommuter mode. I have my Attd Console form setup for Auto Ans so that the user can answer the call with their 9630 set and not have to click on the OSPC. I recently had them add speakers to the PC for calls...

I have a G350 connected to an S8730 running 5.0.1 that uses a PRI T1 using protocol "c"...not "a" for custom or "b" for National. The PRI T1 will work when the gateway is registered, but will not work when the G350 goes into SLS mode. I have read the chapter on G250/G350 SLS and followed what...

All, Working with a customer on a IP412 with 4.1.15 software using the 4.1.20 Phone Manager client. They use a Citrix Access Gateway web-based client for their VPN access. They are looking at setting up a couple of telecommuters using the PMP using Windows XP SP3 client PC's. When trying...

Had a similar issue...I found that the Secondary Dial Tone box was checked in my ATM Line entries AND in the ARS entry. The Line entry is only for Russian or foreign system and should not be checked. Once I unchecked it in each of my ATM lines, it worked fine every time. Hope that helps, Tim

Anyone aware of a way to reduce the volume associated with the buttons on the 5621 sets? I have a customer that works in a very quiet office and uses headsets that would like to get the volume reduced....they are saying that the callers can even hear when they are selecting buttons...next page...

I've been told not to create individual short codes in the User short code as they can impact the ARS table....my distributor has told me to create a user short code that points them to a new ARS table created just for them...that has solved several odd issues that I had earlier with 4.0.5 and...

Anyone have a report that shows what the Agt Grp Tab Summary shows, but ONLY shows the Hunt Group calls for the Calls Received and not all calls into the Agent?? I have a customer who is using the Incoming Calls by Target Group to show the daily calls into the call center hunt group...which...

What type of IPO processor do you have? It would be possible to use the LAN1 port on the Voice network and the LAN2 on the Data network. I did this with a Small Office unit to allow separation of the Voice and Data networks for a small customer. With that, you could use the IP Address of...

Try checking tghe Data Execution Prevention on the CCC Server to make sure it isn't running into an issue with the CCV and PCWallboards....... Right Click on My Computer, select Properties, then System Properties, Advanced, Performance Settings, then Data Exectution Prevention....make sure you...

Try deleting the extension, reboot then add the extension back and reboot....don't know why that is happening...what release of IPO are you using?

Do they have DND or Call Fwd turned on? The broken dial tone indicates that the phone has a feature turned on that impacts normal call answer.

All, I am having a strange issue with getting Cascaded Outcalling to work in the 4.0.20 release of VMail with the IP406v2 running 4.0.10 software using an ISDN PRI. I am using an LD number with the 91 as part of the dial sequence in the mailbox settings, have it turned on for ALL new msgs and...

I have this same issue as well, but my T1 is B8ZS/ESF E&M Tie.....have you received any info on how to resolve this or have you opened a ticket up with Avaya?

Are you using Queue buttons on the Agent phones? There was a situation in 3.1 (don't remember what release) where calls picked out of the Queue by selecting the queue button resulted in the call being answered but not cleared out of Queue...phantom calls essentially. There was a fix in either...

Anyone had a problem using the 3626 Wireless phone on the 3.2.55 release of IPO (IP406v2 unit)? The phone works fine, but when they go to select the <REDIAL> softkey, it displays the number, but doesn't dial it when they press <REDIAL>. Is there some key combination that I am missing here...

You could just put a forced announcement at the beginning of a VMail call route that says the message and then transfers the call into the Hunt Group for the Agents. If that is how you are using it. If you are recording for everyone in the system (auto or manual) that wouldn't work for...

Are you using the 4 Port CO trunk modules in the processor or a T1? There was an issue with the 4 Port CO trunk modules a good ways back...it as an issue with calls continuing to ring, but if I remembered correctly it rang ALL of the phones. Anyway...just curious. Thanks, Tim

Release 3.2 doesn't allow you to camp on the extension waiting for the agent to get on a call. It will only work if that person is ON a call when you dial the short code. It works in 4.0...tested with Avaya. I have a ticket open on it myself in 3.2 and hope they can put a fix into a patch...

What is the best practice for setting up a user to use a Digital set at the office, but an IP Softphone when at home or traveling. Should you setup 2 separate Users and have the user login to the IP user when at home? How do you handle the user's desktop phone being covered (Bridge Apps, Cover...

It does work in 3.1...however, my experience has shown that the 180 is actually 99 seconds...they didn't make it a 3 digit field somewhere...so if you put in 180 it only reads 18 and seems to NOT work..(i.e. 20 seconds is the default)...so make it 99 if you want the maximum time. I don't...