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Got it, thank you. I see that our line was set as User to User and not X-Usertouser. I will update and test to see if the UUI is passed with the new setting. According to the help file in releases prior to 2016 R1 the UUI was copied by default. Since we are CIC 4.0 I believe we this...

Honestly I'm not sure how the Audiocodes are currently configured. When we purchased our system ININ set up the devices and we have not really had to do any custom configuration, I will need to find some documentation to determine where the x-UsertoUser header is configured. I have searched...

Good morning, I'm hoping that someone can assist with a very odd issue that we are experiencing. Most of our calls come in through copper circuits into a Audiocodes gateway, then the calls drop to our Avaya managed service system before being passed over to our Interactive Intelligence IVR...

Thank you so much, I ended up looking through a number of posts and figured out how to do what I needed (and in the process I figured out how to do even more than I initially hoped) This is obviously very new to me, but some of the things that can be accomplished is rather exciting. I need to...

Let me apologize in advance for being woefully un-educated in the art of macro creation. This project fell in my lap and I'm at a total loss. We have an Excel sheet that contains values in A1:A15. I need to create a macro that will copy the value from Cell A1 and paste into into Extra...

We just hopped on board the Microstrategy bandwagon... during our initial report development when my column has a value of 0 the entire row is not displayed (instead of just showing a 0 for that particular row) For example, we have a list of inventory locations on the row level. For our...