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donb01, when that happens, are you able to make outgoing calls on that circuit? Also, is "bumping" what the technician meant when he said he "switched it to the b-side"? Thanks for the information.

They have a Mitel 3300 MXe. The customer reported a busy signal (could've been a fast busy) on local outbound calls.

Yesterday, one of my customers reported a partial service outage. They were unable to call out to local numbers. They could reach long distance numbers (separate circuit) and could receive all incoming calls. I reported this issue to the carrier and they responded a short while later stating...

kwbMitel, I appreciate the tips. Preliminary tests are looking good. I'll update this with notes after the installation.

Thanks for the advice guys. I'll run some tests with your process today on a small number of sets. When you did the 100 phones, did you have to deal with any group programming? If so, what was your approach?

Users and Devices -> Advanced Configuration -> Call Forwarding Profiles form Add 4 entries for each extension (Busy Internal, Busy External, No Answer Internal, No Answer External). The destination should be where you want the call to forward to. Make sure that "Forwarding Enabled" is set to...

Set up call forwarding profiles for the phones. What types of phones do you have? Phone system model and software version? If you provide a few more details, I can possibly provide the steps for you.

Can you elaborate on "housing" phones? With a normal set, I'd simply set up a call forwarding profile or a cascading ring group.

I'm prepping to perform a partial phone upgrade for my largest customer. We'll be upgrading 400 Superset 4025 digital phones to 5330e IP phones. The system is currently on MCD5.0 SP2 and we have the option to upgrade to MCD6.0 before we start pushing out phones. I've attempted to change the...