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This problem is happening only in a few agents not to everyone, I will propose the installation of the patches, and reply the results. Thanks for your replies

Actually that was an ACD call, the agent heard half of the VOA annc, im attaching a screenshoot that the supervisor took from CMS report in real time that is showing the skill where the call was queued, see attached http://postimg.org/image/6srwrl88j/ I checked dsp resources, tone blockage...

Hi all, I have a CM 6.0.1 SP 5 with System Platform 6.0.3.3.3 They are using EAS to answer inbound calls, they are getting some calls where even when the agents are set up as auto-answer ACD the calls keep ringing and agents are not able to answer the calls. Calls keep ringing for more than 1...

Hi all, I have a CM 6.0.1 SP 5 with System Platform 6.0.3.3.3 They are using EAS to answer inbound calls, they are getting some calls where even when the agents are set up as auto-answer ACD the calls keep ringing and agents are not able to answer the calls. Calls keep ringing for more than 1...

Actually the one that is having the problem is a ISDN trunk to carrier 1 the one that I tested is a trunk set up as CAS trunk to carrier 2 there are no problems with the voice, the only problem is the dtmf issue but I dont know any configuration in the CM related to the DTMF detection tones

Thanks for your reply, it happens with landline and cel calls. I finished testing, I used another trunk that is using CAS and the problem is not ocurring on that trunk. I will ask with the customer to verify with the service provider.

Hi guys, I would like to verify if someone has faced something like this, or someone could have some advice on configuration that could help. I have a system running 6.0.1 with SP 9 (patch 19940, the latest), running on G450 (fw 31.20.1, the recommended), ds1 board mm710bp h 14 (fw 52)...