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  1. windsir4

    Disconnecting an IVR device from a conference

    That works thanks
  2. windsir4

    Disconnecting an IVR device from a conference

    When I add an IVR device to a conference, I cannot disconnect it once the conference is over other than physically resetting the device. In this case the IVR device is a phone coupler going to a Riedel intercom system. I read you can make a short code with the extension number and set a time for...
  3. windsir4

    how to block accidental calls to 911

    Had this issue a few years ago where we had a rash of accidental 911 calls;changed my SC from 9N to 8N and the problem is now non-existent. Programmed 911 or 8911 to go out to emergency. If your users accidentally dial 911 and hang up, have them call back and tell the 911 operator it was a...
  4. windsir4

    VM Pro internal calls to an extension going back to the callers mailbox

    As a broadcast engineer who also handles the phone system you saved me a lot of time poking around in the convoluted mailbox options menu. I guess the last resort would have been a restart as it only seem to have effected one extension.
  5. windsir4

    VM Pro internal calls to an extension going back to the callers mailbox

    Hello I'm having a problem where when you call a certain extension, instead of the call going to that extensions mailbox, the call goes back to the callers mailbox instead.
  6. windsir4

    Blank CALL button in history

    Hello, I have an issue with one user. When an internal call is made by this user and he hangs up, the receiving party has a blank CALL button in history(9608 phone).This only happens in history when he makes the call; if you call him and it is logged in history the CALL soft key button appears...
  7. windsir4

    Auto Attendant

    is there a way of doing something similar with Voicemail Pro?
  8. windsir4

    Accidental 911 dialing

    Thanks all, I will do the testing over the weekend.
  9. windsir4

    Accidental 911 dialing

    thanks mforrence.
  10. windsir4

    Accidental 911 dialing

    Hi guys please let me know if this will work.I am not an IPO expert. 1) In order to change the dial out from 9 to 8, I just need to change the 9N to 8N in the Short Codes.This should eliminate people from dialing 91 then accidentally pressing another 1 when trying to make a long distance call...
  11. windsir4

    Accidental 911 dialing

    Thanks, I should have done a 911 search on the site first before posting;I found a lot of useful information.However it still seems to me the system needs to be able to dial 911 directly no matter what instead of going to VM or time delays.Changing the SC to 8N is not foolproof but should cut...
  12. windsir4

    Accidental 911 dialing

    Due to the rash of accidental 911 calls I will be changing the SC from 9 to 8.I just want to make sure there isn't some type of FCC or city regulation where guests coming into the building can call 911 without having to enter 8 first in order to dial out in case of an emergency.If this is the...
  13. windsir4

    Connecting 2 9608's in series with one cable run.

    Thanks Guys,time to make an additional cable run.Just wanted to address a "I need it now!" situation.
  14. windsir4

    Connecting 2 9608's in series with one cable run.

    Has anyone done this? On an IP500 I have one Cat6 cable run from a POE switch to an office where I need to add a second 9608 IP phone. I connected the second phone to the computer port on the first phone with a brick power supply in between to power the second phone. It seem to work fine so far...
  15. windsir4

    Bridge Ring Tone

    I it possible to keep the ring tone of the bridged user? We have 9608 and 9611 phones. For example, on an extension 4545 with three different bridge appearances on it; is it possible to keep the same ring tone of the bridged line? Now when bridge appearances ring on 4545 the all have the same...
  16. windsir4

    Paging Loudspeaker last 2 digits.

    Thanks, I do not have the documentation but I will check when the installer comes.
  17. windsir4

    Paging Loudspeaker last 2 digits.

    We are having a new Page Pac system installed and I'm trying to understand the zone activation. The TAC is 88; when this is dialed there is a stutter tone then you dial 21 for a page to all speakers. I can find one port assigned with an 88 TAC,in the dial plan dac is in the second column of 8...
  18. windsir4

    Call forwarding off Network

    Hi Mojo, On page 2 I see you can block collect calls specifically from Brazil; is there a way of blocking all collect calls? Also is there any restrictions I should set on the called or calling party?
  19. windsir4

    Call forwarding off Network

    What are the dangers of call forwarding off network? We have a sales manager who will be traveling internationally; is there a possibility of toll fraud? I'm not even sure it will work internationally. Thanks I'm a little dumb on this subject.

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