Search results for query: *

Thank you!! I made both of the setting changes mentioned and the reports align perfectly now!! I really appreciate it! [shadeshappy]

I have a CS1000e with the basic ACD package. The reports are used for our main call center so I started capturing the file in Procomm. Everything works great except that the reports start to wrap the text after 80 characters. Here is what the report looks like now: REPT 1 ACD AVG CALLS...

Try going off hook on Key 0 of the agent phone and then try to login with the Agent ID (2677) or the extension that appears on Key 4 (2453) to login to the queue. Hopefully this will work! :)

I came in this morning to the same problem. I did everything you did with the same result...until I changed the date on my PC to yesterday. When I changed the date to March 15 I had no problem getting in! Thanks for the quick fix, hopefully Avaya will write a fix soon. Thank you!

Thank you so much for your quick response! The DN 1501 has been added to the SDN table and is pointed to the app. Both DN's have SFA in the CLS. When I call 1501 the app works perfectly. The issue is when the user forwards their phone to 1501 it goes to their voicemail instead of the app...

One of my users wants to be able to forward their DID to their cell phone at their discretion, however, when they forward it to their cell they only want it to ring between 9AM and 5:30PM Mon-Fri. Outside of those times they want the calls to go to their Call Pilot voicemail. I thought the...

I just switched our ACD Reports over from a dot matrix printer to a ProComm capture file. Is there an Excel Macro out there that I can use to convert the text file into a more "user friendly" format? Thank you!

I want to capture ACD C2 reports to PC using ProComm. I found a thread from John Poole from 2005 that does what I want to do. Any assistance would be helpful. Thank you.

Thank you for your replies. I am going to try and get the report set up for the hyperterminal or Procomm. This seems to be the most logical way to work with what we have. Thanks again.

If I purchase the software how do I set it up to do this instead of printing to the dot-matrix printer? Do I need simposium? Because I don't have it, even though I really need it. Do you know if there is a way to do the report in TM 5.5? Thank you for your quick response.

One of my departments is set up as an ACD queue. They have never asked for reports until recently. When the system was first put in it was set up to print on a dot-matrix printer every hour with a summary report at the end of the day. Today they made a request for last week’s report and I...

That worked!! Thank you so much!

I gave him that option but he wants to know if it can play the actual message when they answer the phone. I know there are companies that offer this feature for a fee (usually so many minutes per month) but I was just curious if CallPilot could do it.

I have been asked if it is possible to send a specific message to a list of cell phones (12 local cell numbers). The requester would like the message to play when the cell phone is answered. For example: if there is an emergency and the department head wants all technicians to report to a site...