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at the Viewer server there are many files *.wsdl... you need to change the http line..... like "http://servername/witess..."... to "/witness...." before that copy and paste the folder Services to save the original files

I`d like to know what do you need to back-up. For your security... you must back-up the calls (the application do and manage it) and the application databses, because the calls.

there are two possibilities.... the first one is: at the recorder manager is setting in the voice card the "warm tone" function..... the second one: do you could apply a witness patch to solve this issue... I´ve alredy saw both than.

the 7.8.x is more instable than anothers old version and have a lot of corrections that the 7.7.x (or example) needs to do across patchs aplications. And the Enterprise Manager administrator is more helpfull to identify if the configurations are correct. The Application Log Files are more...

you can sync the recorder, database and viewer time across prompt command (like net time \\server_database /y) from the recorder and viewer for the database server. If the time between recorder, Viewer and database are un-sync, do you probably will have some problem with the call retrieval. At...

Wibbers is correct!! I think his suggest will solve your problem.

or do u set the acess into viewer for IP and tryinf for hostname... This error is happening with all user? Do u already tryied to acess with user ServiceAccount?? send us more details about it!

Maybe the user that you are trying to loggin isn´t added into Viewer Users Rule at Com+ Aplication/ Application Portal. take a look!

Man.. how are you logging at Viewer???? What is the user that do you are making login?

Verint

what kind of media are you using from archive that calls??? they server Viewer, Recorder and Database are sync??? the drive location that RetrievalCache is full??? There are any possibilities.... try it and take us a feedback.