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Mmmmm I do them all over the country from the comfort of my home Office, would hate to have to drive 1300km to Cape Town to upgrade a system. What I do often though is I update a PC on the local site and remote control that. That also works a charm, but since the new admin cd downloads are...

I have only experienced this when doing remote upgrades, dont know if that sheds any light on the matter

Just a suggestion, I downloaded Kiwi_Syslog_Server_9.1.0, and set this up to log the data, it runs as a service and is free in its native form, and is VERY stable. Then I wrote a batch file: rem Batch file to rename a file with date stamp echo off net stop "Kiwi Syslog Server" set...

Bas, just one question, in 2008 server the interact with desktop does not seem to work the way it did on 2003. You dont see the VMPro application, but it pops up every now and then saying a background task requires attention. How do you get it to be visible all the time? Thanks in advance Kevin

Well I am in SA, so the rules governing the UK do not apply :-). So I am going to try this tomorrow and will let you know of my success. Thanks for the suggestion Taker Cheers Kevin

Hi Robb If I set the announcements to 0 in the VMPro, surely this will affect the transfer of calls tot he agents, would it not create a never ending loop? Thanks in advance Kevin

I have done the 89X, dial , 4001, and with the combination of using digits dialed = 3, the system still find the best match in the original extention and dials that...

There is a setting on the phone: Press Features, scroll to call setting, then scroll to internal auto answer and make sure it is off. I had this at a customer and it drove me scatty for weeks because you cannot see this setting on a system level, can only be done on the phone. Hope this helps

Ok so with the bad news that you guys are giving me, what report would you suggest I run so that management can tackle the people phoning the agents directly? I would like something that just reports on internal calls, I have not seen anything like that, and whilst I am on reporting when will we...

Hey customer is King and what customer wants, customer normally gets.... The problem is certain agents are being targeted because they are better than the others, I am sure you know this story...

Good morning all. I am hoping there is a solution to this. I have a customer with CCR, IPO V6.0(18). What they want to do is prevent anyone in the company from dialing the agents in the call centre directly, but rather if the caller dials the agent number, eg 8950, then replace it with 4001...

Nope this is a Juniper, with a network from hell behind it

I will have to ask the Juniper Pro about that, he has left Yet again. Will get back to you later, if not today then have a great weekend

On the Juniper we had to set 192.168.2.0/24 on the mode config to get the tunnel up, I assume you are refering to the Proxy ID settings

This is what I have in my 46xxsettings.txt file SET NVVPNMODE 1 SET NVVPNSVENDOR 1 SET NVVPNCFGPROF 5 SET NVIKECONFIGMODE 1 SET NVIKEIDTYPE 2 SET NVIKEXCHGMODE 1 SET VPNPROC 2 SET NVVPNAUTHTYPE 4 SET NVXAUTH 1 SET NVSGIP xxx.xxx.xxx.xxx SET NVIKEID fvx_remote SET NVIKEPSK xxxxxxxxxxxxxx...

Ok I am at a loss here to what you are asking Sorry for a blonde moment

192.168.2.0/24

The IP Route existed already, the manager can ping the Juniper internal address, but not the IP Address of the phone. If I connect to the VPN with a PC client I can ping the IPO. Do you think the Juniper is blocking the registration request? Does not make sense though because we see no IP...

I went through what was discussed here, there were one or two other tweaks required to connect to the Juniper, but eventually got the tunnel created. I now sit in the situation where I have a tunnel, the phone asks for an extension number, the hangs saying "Discovering 192.168.2.82". We see...

Ok so I am being blonde here. Firstly I have never used "Groups" to differentiate handsets and no matter what I have tried, the VPN settings on the phone are always locked down. Is there a VPN Phone setup for dummies / idiots guide somewhere that relates to the 96 series handsets? Sorry to...