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  • Users: AdsN1
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  1. AdsN1

    Purge achived recordings for specific agents

    The calls are actually archived off the loggers via Storage Center every hour so it's more about getting rid of them from the archive. You're right though; there are so many inter-dependent tables in the databases that I don't really want to go down the route of changing things directly there...
  2. AdsN1

    Purge achived recordings for specific agents

    Hi In NICE Perform 3.2, is there a way of deleting all previously recorded & archived calls for specific agents? It's the actual audio that we specifically need to get rid of. So for example if their agent ID = xxxxx, we literally want to delete every recording for that agent. I thought...

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