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Loop in callcenter
Hi. Agent 1 is busy in another call.- lusioo
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Loop in callcenter
Hi, I have problem with something like this: An incoming call comes from the queue to agent 1. Agent 1 is occupied. The call is placed in the queue again instead of being instantly directed to agent 2. This pattern repeats itself until the caller is directed to an available agent. I am new in...- lusioo
- Thread
- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
