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Hello All: We are using 3904 phones with Plantronics CS-50 headsets to answer phone calls and we have a radio system which is totally separate from our phones. We are updating our radio system to digital and they want to use the same CS-50 headset to answer both the 3904 phones and the radios...

Hello All: This should close out this thread. I have discovered that if you have two or more people with the same last name, THEN the first name must also be in alphabetical order. As it happens, I have approx 20 iterations of "ROOM" as a last name and the first names were not in alphabetical...

Hello All: We are running My Callpilot version 05.00.41.143 on an older server and I am wondering if this can run on vmware. If so what do I need to do. We think that keeping the same server name should alleviate any problems people have connecting to My Callpilot. All thoughts would be appreciated.

Sorry to get back so late folks. I had a couple of Avaya people look at it and what they did was to have all patches put in and then took my file and did some work on it. They also asked for some info from suscriber manager and said it was all messded up which leads me to think that maybe UCM...

Yes my file is in alphabetical order and I have manually gone over each entry and I see nothing wrong.

We are on version 7.0 and I have read the "THREAD 798-1653282" which explains a manual method of updating the directory. This is what I have been doing and it works - sort of. I am avoiding Subscriber Manager as our Provider says it does not work that way anyway. However, my problem is - I...

To Trvlr1: Thank you for this. You have confirmed what we hoped was the right answer. Saves us approx $80,000.00 right now.

Hello All: We have just converted our CS1000E to an Avaya Succession 7 (after a record 26 hours of overtime). I have lost my OTM and now use Putty. I have also lost our ability to update the Corporate Directory and I do not know what steps I need to take to get it back functioning again. Our...

Hello All: My scenario is - Avaya Succession 7 (formerly CS1000E) and Nortel Contact Center manager 6 and we are currently using an offsite call center. We have a 413 queue which is set up that if no-one logs in to it, the calls go to our offsite center. In emergencies, our agents can log in and...

Hello all: I am wondering what anyone out there is using to monitor their Pri's. We currently use "PRI Link" but it is not a very user friendly system and it cannot handle all the Pri's now so we need either an upgrade or a new platform. If anyone has any suggestions, recommendations I would be...

Is anyone out there who has dual ACD queues on the same phone set. I heve one queue to be used on a daily basis and the other will only be used in emergency situations where our offsite call center cannot take the calls. Both will be under Contact Center 6. Each ACD queue obviously will have...

Firebird Scrambler: This sounds like it is exactly what I want. I will try one for tonight. Many Thanks

Is there a way I can do a firmware upgrade just by card.We have a mix of 3903 and 3904 and 3905 scattered all over the cards and I do not want to do a system wide upgrade.I would like to do it every night by card only so that all 3 types get upgraded at the same time. It is very possible that I...

Hello All: We are in the process of upgrading our CS 1000 to Avaya Succession 7 in a few weeks and have been told that OTM will not work under this. Does anyone have a solution to keep the Corporate Directory on the phones functioning whether it be a new package or god forbid a manual method. I...

Hi All: I am wondering if anyone is using a type of OTM package that allows for the Corporate Directory to work on the phones. We are currently using OTM but since it will not be supported soon by AVAYA we are looking for one that will work with AVAYA. There are some I have looked at but they do...

Hi Trvlr1: I have actually removed the odd I2004 phone and replaced it with a digital set and that has cured those individual's problems but in this case I can't so I might have to have another cable run to their desks as you suggest. Sorry Tman45: I was hoping for another solution as well...

Hello All: We are having an issue with computer slowdowns on occasion. We are running on a CS1000 with Succession 4.5. The I2004 phones work fine for the most part but there are some who experience very slow response on the pc. It seems to be only when huge amounts of data is being transferred...

Hey Old Rolmen: Thank you for that valuable tip on the Toll Fraud. It jogged my memory in that we got dinged for approx $3000.00 in Toll Fraud already this year and that is why we cannot do what I want anymore.

Hello All: This may be a dumb question but none of us can do this. I want to be able to dial in to my phone at work and change the CFW to be a cell phone instead of another DN.I do not want to have to drive in to work and change it directly on the phone. Is this even possible - not a message...

They are linked by signalling servers. I had our maintenance people in and we tried things like to creating an ACDN at our other site and have it NCFW to the access code but all we are getting is fast busy.