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We have an IPCC platform that was installed by our vendor who also scripted and migrated our existing call flows off our legacy Nortel platform. We now need to turn up a new project from scratch and I need some insight as to the vg and gk entries for the new toll free. I believe I know what to...

Our IPCC is configured with two redundant nodes physically separate but only one call center. We had one site that also has the call center go down completely. We have NCR invoked on our inbound trunk groups so that the calls are automatically routed to the alternate node if for any reason...

We have a UCCE environment that has Nuance ASR servers integrated to it. We are using content switching to perform load balancing. I cannot get my test calls to access the Nuance ASR server. The call flow is as follows: CVP serves up vxml document to the vxml gateway. VXML gateway sends ASR...

That is the funny thing...faxes work fine...it is only when we try to do dial up on the POS devices that it won't connect.

We have a cisco UCCE platform and an associated vg224 analog gateway. The analog ports are used training on POS devices. These devices have difficulty connecting via these ports and when they do they cannot achieve speed in excess of 1200 baud. Any help is greatly appreciated. The...

I need to increase the number of phone licenses on our cisco call manager. I have generated the license files and according to my research the process seems pretty straight forward. As you upload the new license file it increments the existing file. My question is do you have to restart call...

ccm 6.0

Yes, there are about 10 phones in the call center that receive this hotline...it is 7751. The other 8 phones do not have an issue because they are 6 line phones. It is only the two lines phone that have the issue. Is it possible two have the two phones in a hunt group and then route the 7751...

We have two leads in our call center that management wants to be able to receive a hotline DN. They have a primary and secondary extension and this is a two line phone. When I add a third DN it won't associate to the device unless I unassociate on of the existing dn's. Supposedly this shared...

We do not limit number of ports to apps.........the app that is undergoing heavy traffic is the one that is launched intermittently when another customer's DNIS is recevied...

We have a Periphonics IVR supporting many different customer apps. Because we do not partition or dedicate ports to specific apps we use a DNISDriver app to link to the app that matches the DNIS. We are experiencing an issue where random calls are getting the wrong app. Specifically, one app...

Does anyone have a copy of or know where to get a copy of MTE emulator software? We run Symposium but keep MAX as a backup for disaster recovery in event Sympo goes down. It is an older version of MAX...release 6 I belive. Thanks

Found the answer myself my experimenting. Agents were using the following sequence to display not ready codes on their agent set: 1)hit not ready 2)hit acitivity 3)enter activity code 4)hit display 5}hit activity 6)hit in call to resume taking calls This displayed the code but the in the...

I was asked by our call center manager if the not ready codes used by the agents could be displayed on the phonesets. I found the answer on this site and it stated by adding a display key on the phone this could be accomplished. While this indeed did display the code on the agent set we now...