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  1. helpmenowpec

    OVL428 when accessing EM

    Did you ever get this resolved? we are having a similar issue... We can not even log into check the TTY's getting radius error ovl428 on all attempts to login.
  2. helpmenowpec

    7.5 corporate directory battle cotinues

    We got past the errors with generating and uploading the directory, now we are unable to search the directory through the phones.. The directory is present and we are able to scroll through it just not search?? any ideas?
  3. helpmenowpec

    Help, Corporate directory cs1000 7.5

    using subscriber manager, first name/last name, and it generated fine, atelast looks fine when i export it.
  4. helpmenowpec

    Help, Corporate directory cs1000 7.5

    no
  5. helpmenowpec

    Help, Corporate directory cs1000 7.5

    help
  6. helpmenowpec

    Help, Corporate directory cs1000 7.5

    Trying to uploade the directory and I get the following error: CPDIR6113: No source customer(s) found for the selected target customer What source customer/elements do I need to add? I only have 1 customer and it is there.
  7. helpmenowpec

    Need to remove ip phone firmware verison from the call server?

    thanks for the reply heres an update: Our i2033 ended up being so far behind, we had to do a 3 step firmware upgrade to the newest release for them to work. So we had the vendor replace the phones with ones that already had the newest firmware. We went from 4.5 to 7.5, and on 4.5 we had no...
  8. helpmenowpec

    Need to remove ip phone firmware verison from the call server?

    The firmware is to new for our ip conference phones, so it will not load. Anyway i can remove it? cs1000 7.5
  9. helpmenowpec

    Phones key in double digits when pushed, I2004, and 1140e's

    We have been having ip phones get hung to where when you push a key to dial like 1 you get 11 and you push 2 you get 22 and so on. After you reboot the phone it works correctly again. We origianlly thought this was a few bad phones, but it is happening more frequently now. Our users are...
  10. helpmenowpec

    Duplicate MAC Addresses on 1140e phones.

    they are refurbed phones.. that is what i was afraid of thanks.
  11. helpmenowpec

    Duplicate MAC Addresses on 1140e phones.

    We purchased a large quantity of nortel 1140e phones, we deployed around 150 of them, We started getting compaints of phones going up and down.. We troubleshooted and found out thtere was about 6 phones,(3 Pairs) with the same mac addresses,the signaling servers only allow one of them to be...
  12. helpmenowpec

    CCMS,RTD, ADD displaying wrong data

    let me clarify, even though they are on an active call, the agent will show idle until the call ends, which can be a long time.
  13. helpmenowpec

    CCMS,RTD, ADD displaying wrong data

    not sure, i believe 2 seconds but they will show idle for until they take another call which can be sometimes up to 20 minutes
  14. helpmenowpec

    CCMS,CCMA RTD ADD displaying wrong data

    We have agents on active ACD calls showing to be idle/available on the rtd's. We are fully patched, cs1000 4.5, cp 5.0, ccms/cccma 6.0. Any ideas?
  15. helpmenowpec

    CCMS,RTD, ADD displaying wrong data

    We have discovered that, we have agents showing idle on our real time displays, yet they are actually on an ACD call. We have nortel cs1000 4.5, call pilot 5.0, ccms,ccma 6.0 and we are fully patched on all systems.

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