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Hello Again All, I have a user that dialed into his mailbox and did something horribly wrong. The mailbox is now stuck in with the temporary absence greeting on, blocking all incoming messages, and the mailbox cannot be access or deleted. I get an error from CP saying that the mailbox is in...

Ok, so SPN is my country code, 011 for the US. I want to dial England which is code 44. So should I look for spn 44? If there is no spn 44, is it: Ld 90 req new cust 0 feat net tran ac1 type spn 44 ??

<i> "You will need to look through LD 90 type will be SPN, and see if 011 is in there. If it is there will be a RLI attached to it go to LD 86 and print out that RLI and see what the FRL is that is the NCOS that the phone will need to be to call International. If non of this is there then you...

GHTROUT, as always, You Da Man!

I don't see an FAQ for international calls, and I could really use some help. I'm having the same problem as above. Any input?

maybe it was the old Octel system I'm thinking of then. We didn't have apps builder so I guess it makes sense. Thanks!

I have the app ID's and I can pull them up fine in App Builder, I get that part. I just thought there was a way somewhere in voice item, where instead of pressing 2 to listen to the prompt, I press something else and it tells me where each of the key choices go. I know I can do it in the App...

Whacky question but I haven't been in the system for months and I'm experiencing a brain hiccup! When I dial into Voice Item Maintenance, isn't there a way to hear what mailbox each key choice goes to? I don't want to have to keep opening menus in apps builder, and I could have sworn there was...

oooo, I'm too afraid of messing with our Help Desk! lol! It sounds like the better set up, especially since I think there are phones wrapped up on the floor of the PBX that relate to the HD, but I would have to shut it down to make it an ACD and I don't know a lot about ACD. How would that...

I don't know about that. Will it effect ALL SCN extensions or just whichever I specify? I know that some people on the second tier have other SCN lines. Also, it may be possible that some people in the second tier don't have free keys on their phone. Maybe I should change the 7300 from an...

This is related to two other threads I had posted: thread798-1548447 & thread798-1546958. Here is my issue now. I have a Help Desk, 4444, it hunts all over the place. For the first tier, it rings on about 5 phones. If no one answers, it hunts to 4448, which rings on those 5 phones, plus...

LOL! I got it. I changed to TDD (haha) CNDA, DNDA. I also had to change the 7 key, but since it's no one's physical phone, I think it will be ok. Thanks again guys! Reason with it.... you crack me up!

Could it be as simple as changing CLS NDA?

Our Help Desk was set up before my time and I don't know much about it. It has a couple HUNTS etc. When I tried to set the cls to DNDA I got an error (sch4525 - Package for Digit Display not equipped, which is required for Caller's Name Display or Dialed Name Display; or NDD Class of Service...

I have an ACD that forwards to our Help Desk (thanks GHTRout & everyone) Is there a way to have caller ID to the Help Desk? For now it only gives whatever line it came in on, and the CFW. I would like it to say that it is from the other school if possible.

Wow, ok. It was a problem with our DID's. I'm working it out, but in the meantime I used a DID that came up on the LUDN (7300) and it worked!!!!!!!!!!!! Thank you, thank you, thank you!

Ah, thanks GHTrout. That makes a lot of sense. I'll give it a try

I called the telco because it does seem to be an issue with DID. I made the phone as a 3904 and put the extension on my phone and got the same issue. I'll post here when I hear back from them. Does it say in here any where how many available DID's I have? I see digital phones, but is that...

Ok, so today both phones stayed MARP. But now, only one line rings, even though they are both SCR. I agree about using TM, I think I'll stay with the terminal as much as possible. And, CLS is set to HTA.

How about a phantom? How do I set up one of those? I don't want to have a phone plugged in some where that won't be used / answered. I just want 7878 to forward to 4444