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Hello, Good day. Is there a way to track what, who and when deleted a custom report on CMS? ANy feedback would be appreciated. Thank you.

Hi Kyle, C= seems to be persistent with the IP of DSP resource, in my case, it's the G450 media gateway. Does anyone know this field on the signaling group page? H.323 Station Outgoing Direct Media? = currently set to N Many thanks.

Anything to look at the TG settings? Thank you guys

Thanks for Tht insight. I've the sdp message and all were a=sendreceiv

Thank you for the feedback, is there something to look at the SDP message to know what you're referring to?

Hello, We've been struggling for this for the past few days now and I do hope someone can provide any suggestions on going about this one. When when our agents receive a call via queue on a sip trunk and does a warm transfer to an external number via sip trunk, the moment the agent does the...

Hello, I know this is old school but can someone please provide a documentation where I can bounce a CVLAN on a MAPD on the PBX? Appreciate any help. Thank you!

Thanks for the reply. The CM doesn't connect to a Session Manager and TG being used is an ISDN TG.

Hello, We have some agents that are unable to transfer/conference their calls and trace says denial event 2330: No BW, prowler <--> prowl D1=0x6 D2=0x6 No DSP blockage as per checking. Anything to suggest? Thank you.

Thank you so much for the reply guys. I did try to have it re-seated no good. What I did try was to use the command "get forced-takeover ipserver-interface port-network 18x" and after that it worked. What wonders me is that, the ESS doesn't reflect the said IPSI registering on its end and that...

Hello, I apologize if raised a thread on probably on a wrong discussion area but please correct me and provide insights on this. Can anyone please provide me steps and maintenance commands for MUX for DS3s? Thank you.

Hello, We have an issue wherein a remotely managed EPN has gone down but the IPSI A and B are both pingable and was said active by our network team. I've tried administering it by doing busy/reset/release but it says "board not inserted". I'm planning to have the IPSI boards reseated but can...

Hi Guys, Has anyone encountered this issue already? Any advise would be appreciated. We have users of Avaya One X Agent whose call setup is on ACD and they're receiving calls by station ring (associate picks up the phone the answer the call) and after the call, there's an automatic 10 second...

Hi folks, I have an Avaya CM 5.2 and did a programming on a VDN on our local hotline. On the VDN prompts the caller for 2 options, terminating to sub-VDNs. All VDNs are measured on CMS. (i.e. opt 1 for facilities, opt 2 for security) On the sub-VDNs, it routes the number (ex. route to 1234...

Thank you

Hi folks, I have an Avaya CM 5.2 and did a programming on a VDN on our local hotline. On the VDN prompts the caller for 2 options, terminating to sub-VDNs. All VDNs are measured on CMS. (i.e. opt 1 for facilities, opt 2 for security) On the sub-VDNs, it routes the number (ex. route to 1234...

Hi, Can someone please provide me some tips on checking if there's a fault on a SIP trunk? I used to check DS1 trunks before so use "list measurements ds1 log xxxxx" Any advise would be appreciated. Thanks

@Stinney, Yeah I checked the agent with our RONA report and found none. I checked the Ave. Ring Time for the past week and it seems to be normal. @BIS, agent would have the call on his queue (station ringing set on agent login ID) and then for some reason, the was cancelled by the caller...

Hi everyone, Good day, I'd just like to ask if there's a report in CMS to check in a specific agent has an abandoned call or not... Thank you all!