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Thank you very much for your timely response GHTROUT. Have a great day. Haus "Just because you see the green light doesn't mean it's working!" "Yes... after I move your phone you will still be able to get your messages!

I have a manager who would like to monitor the calls of her operators. The manager and all 3 operators use m2250's. The manager would like to monitor the calls from a different location. She would be using a 3904 phone to monitor the calls. Is this scenario even possible? Or would I have to...

Thanks GHTROUT... you once again out did yourself. I have successfully downloaded, installed and used OrderPro 9.0. It pulled so much info from the switch that I don't know what most of it is. Time to get the books up and do some research. Thanks again. Haus "Just because you see the green...

Thanks. I have downloaded OrderPro and it's documentation. Hopefully this isn't too hard to use. Thanks everyone for helping. Haus "Just because you see the green light doesn't mean it's working!" "Yes... after I move your phone you will still be able to get your messages!

Customer has just taken over this 11 and probably wont have the keycode sheet. I was hoping for more for of a way to prt out the info via ld's to see what it has, if that is possible. I am more of a MAC tech and don't know how to extract this type of info. Haus "Just because you see the...

I have a customer that needs to upgrade an Option 11 system. The customer is unable to assist in telling us what they have right now, other than it's an Option 11. What steps do I need upon arrival to fully survey the 11 to "see what they have" in terms of software levels, ports available...

Thanks Curlycord! Haus "Just because you see the green light doesn't mean it's working!" "Yes... after I move your phone you will still be able to get your messages!

I know very little about BCM50's. Can anyone point me to some free online guides or CBT's where I can get some installation and administration info on BCM50's? Thanks in advance to any info you might have.[bigears] Haus "Just because you see the green light doesn't mean it's working!"...

Many many thanks!

Thanks everyone... I got it now!!

Question please... Is there any way to do a "range" type of entry in an IDC table? Example... 2900-2999 to 4900-4999 Just wanted to check before I started doing the table one by one. I have 300 new DID's to convert over. Thanks for your time and help in advance.

THANKS BILLCORV!

It is the same when standing in front of the terminal or when I dial in. Is that what you are looking for?

This is a 81C with only one terminal.

Ok don't laugh at me... I have one site that has double spacing set whenever I am on the terminal. Does anyone remember what load and command to use to set it back to single spacing? I know... trivial and stupid but it is driving me crazy trying to fix it. Thanks in advance for your help.

Ahhhhh that's were the problem is. Thanks everyone for your help!

The problem I am facing is I don't know what to use for a pause... none of the characters I used above worked. Thanks for your time.

Also... you might have an operator dumping calls.

Here is my busiest queue... 5 agents and about 6000 calls a day. TYPE ACD CUST 0 ACDN 63000 MWC NO DSAC NO MAXP 10 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA YES FRRT 45 FRT 12 SRRT 40 SRT 30 NRRT FROA NO CALP POS ICDD NO NCFW FNCF NO FORC YES FCFT 2 SPCP NO OBTN NO RAO NO CWTH 1 NCWL NO...

My customer is tring to automate a common function for his users. His users need to dial an external vendor and then enter a customer code. I built a phantom for him that will dcfw to the vendor. I can get to the vendor just fine but there is a 3 second pause needed before entering the...