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Yes, It was a new known asu issue, it requires replacing the ASUII. Unlike the first ASU mass failure, the status light comes up and looks right under this connection failure, however if you do Status ASU ALL from maint, it will show the first CIM port down, if thats the case, gotta replace...

Sorry, to clarify i see that when I run the maint command "display asu info" as shown below. When I look under hardware, module, asu it says "No Unit Present" The CIM port lights on the 3300 side are solid green on left and solid yellow on the right of the ASU cable port. Then on the ASU side...

All, Thanks for the tips. W was able to figure it out, I had accidentally messed up the bootline, and it was booting from the default partition 1, and not 4 where my active 8.0 software lived. After correcting and booting, my sys came up, with my database programming!!

3300 MXe iii running MVB 8.0 Pr2 new install with ASUII and system wont recognize the ASU. It only shows the AMB as being installed, not the ASUii. This is a new install, i upgraded the system from 7.2 to 8.0 (14.0.0.95) The cim port shows up, but the module type says unknown. Any help...

This is my first 3300 ICP install and im having a rough time. I upgraded it to 14.0.0.95 with the sw installer successfully. Then I programmed the IP info on it, and registered 2 IP phones to it. I was then trying to program the AMB but it wasnt accepting the PLID so I was going back through...

SX 200 ICP AX Hospitality, PRI T1 is down, and wont keep the clock sync up. It is on 7.1.14 and the T1 had been working for about a month before going down. The carrier has been out, replaced the smart jack and they continue to say its a PBX issue. T1 Setup: T1 DS1, NI2, ESF, B8ZS, with qsig...

I am dealing with this same issue with 2 sites. One is on 9.1.5 and the other 9.1.4. So are you saying 9.1.6 fixes this for sure?

Office 365 requires TLS encryption for SMTP. This isn't supported with IPO until RLS 9.1, where they add a "Starttls" check box, and TLS support in security settings. You will either need them to setup a relay connector to forward the traffic to office 365 via relay, or use some type of public...

IP Office V2 9.1.3 H323 Line bounces around the same time every day, causing unobtainable on site to site call. It bounces between 10 and 11 every day, and IT swears there's nothing running on the network that could cause this. We get a trunk out of service and a trunk cleared alarm each time.

I did look at that section and it has a range of like 300 in it now. It says 2000 - 2300.... I will try adding to it though and see. thanks, Eric

I have a BCM50 1.0 that whenever they put in a holiday greeting table that has the 4th start time with the holiday greeting and CCR it ends up playing the night before as well as the actual scheduled day / time. The system is patched up to the latest and it happenes every time they use a...

I have a customer with a BCM450 and we are trying to addd additional IP phones and we can only get as far as the (enter DN) prompt. Once we get there no matter what DN we put in it say invalid DN. I also tried setting it to auto assign DNs from the internal pool and it fails that way too. The...

I have a customer with a R1 BCM50 and they are switching carriers and i was told by the new carrier that they can only send and rewceive 10 digits and no less. The BCM50 R1 by design can only go up to 7 digits received. My question is can i just set it to 7, program the last 7 digits of the 10...

I have a customer with a Rls 2.0 BCM50. It is fully patched to the current release. When some outside callers call into the AA and then select an extension they get the wrong user. I have had it happen to me a few times when calling in, but its rare. Any ideas???

It has the latest 6.0 SU patches. I tried deconfiguring the PRI module, rebooting, and then reconfiguring it with no luck... Any other ideas?? Thank you, Eric

Yeah i think it may be connected to a CS1k, i know it has MCDN and Qsig keycodes. But either way i should be able to set the pool to public, i have a demo BCM in my lab and i can change any line pool bloc to either setting. Any ideas why I cant change this one? Also I found out more data...

I have a BCM50 Rls 6.0. In the example below i can not change the DN type of any route associated with pool BlocB BlocC and so on. BlocB is where i have my PRI lines associated. Normally you can drop down the DN type feild and select either: public, private, National, International, Special...

Does the user have 2 calls on their phone at this time? If so you need to add an intercom key, you have to have a free intercom key in order to xfer a caller to VM. Eric

Yeah im pretty sure they have a hard drive, but im not sure how you could find the files after the fact... I have them checking the phone records, but they dont know the time of the call. Hopefully it works out...

Customer has a MICS4.0 with a NAM(NT5B74AAAZ) 8 port. They recieved a voicemail from a child that said she was trapped somewhere. They called the police, the police came and some how when they went to play them the message it got deleted. This is an emergency, if anyone knows a way to get...