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Sorry guys I wrote the email in a hurry as I was leaving the country. both system are: 3300 Relese 4.1 SP2 Call control relink 40.1.2.10_SP1 Mxe I think we try DSS/BLF but it didn't work. I will try it again, I don't think he is going to buy another license for hotdesk as he is not that...

Hi All, I have a new boss and he has 2 offices he asked me if I can make each phone ring on each location. loc1 ring on location2 and vice verse. Key system doesn't work and my vendor told it can be done but it has been more than 2 months since he offer to help me. Can somebody guide me on what...

Hi, Thanks for looking. Nupoint was able to do it before then we start doing upgrades, of course the vendor did not know that they removed the feature to add users. We talked about it then he told me that the next version was going to fix it. We did the upgrade and I'm still stuck on this. I...

I try to create a new user name and password for the help desk area so they don't use root. I was able to created the user but when they try to login they get a message not authorized. any ideas on what I'm doing wrong? thanks,

Reading on the Docs it seems that I need a new code. I contact the vendor, I don't know if he can do the code since YA was change to UC.

Hi, I Have 2 servers 1 running YA and another one running CCM. I capture the image of each server and try it to run it on a VMware. When we turn the vm on for YA when the client computer try to connect it give me a connection port error 2114, I check the ports and everything is the same. The...

Let me explain this a little bit better. According to what I have right now this is how it works. Somebody dial 911 proctor kick in and display the message on the LCD then I think it send the message to intrados (911 emergency system that qwest use). So I create the database on Proctor. Then...

I want to remove the proctor out of the system. Don’t know why the Proctor was install at the beginning may be SX2000 was not able to handle 911? If I remove the proctor on what form I can setup what number is going to be dial when someone calls 911 etc. I’m kind of new on the 3300. Thanks,

Hi All, I just to have an SX2000 that was attaché to a 911 system name Proctor. It’s a legacy system that I keep when we upgrade to 3300 ICP. This is getting old because I need to dial a modem download a form, update the form then upload it on to the system so when somebody call 911 we can look...

Hi All, after I turn the call swap option off and try what kwbMitel it works. thank you,

Hi, Sorry I have been working over night for the past 2 weeks, I miss read the comments from kwbmitel and turn the future on. I will turn it off and try it, I bet it will work because before I was getting dial tone everytime I was pressing flash. thanks all, I will let you know the outcome.

Hi all, Polycom is Analog Sound Station 2 Wireless. I did what kwbmitel recommend did not work. 1 I activate call waiting swap 2 check COS and make sure call waiting and conference call were programmed. 3 check System Option Assignment and make sure conference call on trunk where enable...

Hi Paterson, I did try to use the Mitel Feature Access Code and I got Not Allowed MFAC **1, where do I need to anable that? thank you,

Hi all, I have a Polycom SoundStation 2W conference phone with display, normally we use the phone for conference calls only dial 1 number, today we were going to use the Polycom to call 3 people. We call the first one and it when fine, then we press the flash button and it lets us dial the...

I recently upgrade nupoint to 12.5.5.13.01, we were having some problem making nupoint forward the message to MS Outlook but we got it to work, I think in the process we forgot to save something because this weekend I reboot the server and suddenly the UM stop working, I check all the mailboxes...

Why is a call on hold when you press the conference button? don't know Is Conference Call Enabled in the COS? Yes Is Brokers Call Enabled in COS(Should not be) Disable Is Call Waiting Swap Enabled in COS(Should not be) Disable Found the error thanks kwbMitel, the CO trunks was setup to 1 I...

since I changed from sx2000 to ICP 3300 the 3 way calling is not working properly I did a test in the morning and it took me 3 tries and then worked, I check class of service and station service assigment and everything looks good. I checked with a IP phone 5324 and a digital 4150. I can see in...

OK This is what I did, the user show me how she programmed the speed dial before “super key - pick a key and then on the phone program the key extension 1234 (internal number for voice mail) Insert Pause and key password (1234P4567) and that just to work for her, then we change to 3300 and stop...

kwbMitel, In the system options assigment I can see this: Speed Call Pause Duration: 3 do I need to changed to 0 or someting else? thanks

Hi, After we change from SX2000 to 3300 ICP we no longer can insert pauses when programming Speed dial numbers, I can see on the SS4050 LCD Insert pause, I’m able to insert the pause but when I use the speed dial the number is dial but ignore the pause. e.g 9720123456P9999. What I need to do...