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  1. cincyzoo

    3rd party softphone software

    Has anyone ever used a 3rd party softphone software to connect to their system via vpn connection?
  2. cincyzoo

    Trying to progam an Avaya IP Office Phone to Auto Dial A Number When Handset is Lifted

    I would like to have the phone dial a pre-determined number when the handset is lifted. I would also like this to happen when the line is pushed on an abridged appearance - but it has to display correct caller id for the line
  3. cincyzoo

    Avaya IP Office VPN Phone

    we had been using the following VPN Settings with our Definity System and they worked fine - but now that we have switched to the IP Office none of the vpn phones work. We have 9611, 9630, 9650 phones and the farthest we have gotten is to the point that it ask for login and password - stops at...
  4. cincyzoo

    Generating Queue Alert Sound or Text

    The one challenge is that our facility is within the park an is not supported by any analog lines of any type - every service to our building is totally over our network.
  5. cincyzoo

    Generating Queue Alert Sound or Text

    We have just switched to an Avaya ip office and we are utilizing a number of queues to route calls. In our previous system we had NFocus monitoring and it would play messages over our house music to alert you have calls. What options do we have to generate either a message or alert tone...
  6. cincyzoo

    how to chage a CPN Prefix listed in definity public-unkown-number table

    Thank you so much! I love this site it such a resource.
  7. cincyzoo

    how to chage a CPN Prefix listed in definity public-unkown-number table

    That worked! so is there an easier way to project out the caller it for each extension without typing them all in? I have a range 8300 8399 that we want to send their direct dial numbers. I have been just putting in table one at time
  8. cincyzoo

    how to chage a CPN Prefix listed in definity public-unkown-number table

    I typed change public-unknown-number 1 not sure what you mean
  9. cincyzoo

    how to chage a CPN Prefix listed in definity public-unkown-number table

    8200 - 8215 have the wrong # being displayed
  10. cincyzoo

    how to chage a CPN Prefix listed in definity public-unkown-number table

    When I do change and I put in the correct info on the table says already in table - but it will not let me change extension individually
  11. cincyzoo

    how to chage a CPN Prefix listed in definity public-unkown-number table

    I have a few extension that have the wrong CPN Prefix but I can't seem to change them - how do I update the table
  12. cincyzoo

    Agent Forwarding

    I would like to be able to answer them at my home when the weather is bad so off our system
  13. cincyzoo

    Agent Forwarding

    We are trying to allow for calls to be answered at a remote site - partially as coverage if someone does not report to work or some other emergency. we have software R015x.02.1.016.4 we currently use vectors to route in bound calls if someone wants the operator (call center)they have to...
  14. cincyzoo

    Agent Forwarding

    I am trying to determine if I can have an agent forward to an off site sytem for handling. Ideally we could control the forwarding remotely -

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