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I have a 2420 phone when pluged in displays "No applictation firmware" "Phone Features not Avaiable, Definity Denied Download" I havent seen this before is this a bad phone. It is correctly programmed and was copied from another 2420 phone. Thanks

What is Avaya direct?

We recently got a quote to turn on our MS Permissions for $9,000.00 but since we are in the process of choosing a maintenance service provider, should we ask that MSP be included in our maintenance agreement? or is that only standard when choosing Avaya as your provider?

Yes our MSP's are turned off and that is that is a big issue for us right now, we want the abilty to busy out stations, trunks, ports etc. Are there any advantages with going with Avaya as our MSP? Thanks for the advice!

We have recently purchased an Avaya S8700 Switch and are about to meet with several Avaya BP's to choose a Maintenance Service Provider. Are all the MSP agreements pretty standard? Is there any questions, coverage or extras I should make sure are included in the maintenance? Thanks!

G3v13 Below Vector Step #4 routes to extension 1411 which is bridged on several phones. Question: If the call is not answered after X- amount of rings, is there a way to redirect that call to a different number? I placed a coverage path on 1411 and set it to 4 rings, but the call does not...

I tried changing the cirucit pack and it still says "must remove translations on the board before changig Circuit Pack type", however as displayed below there is nothing on the circuit pack? 01E12 ANALOG LINE TN746B 000016 p p p p p p p p...

It now works. THANKS Below is configuration of the trunk group in case anyone has this same question later on. Change trunk-group 1 Page 1 of 22 TRUNK GROUP Group Number: 1 Group Type: co...

TN797 Analog trunk-line

G3V13 I am trying to swap out circuit packs but when I try removing one it says "must remove translation on board before changing circuit packs"? Not sure how to remove the translations.. THANKS

Below is a list trace of the Trunk Group, whenever I press the abridged ext w/the TAC. It's hitting the port but its just Dead Air it should be ringing as soon a press the Abridged line appereance. TRUNK GROUP STATUS Member Port Service State Mtce...

Mitch, I removed the personal co trunk and created the following trunk group, I also created an x-ported station and bridged it to a test phone. But still no luck, I will check my cross connects but believe those are good. THANKS display station 1264...

G3V13 We have a ARD ring down circuit that was just installed by our CO between 2 of our offices. Objective: To place a button of this ARD circuit on my company's traders deskphone so they can call remote trader/s at the other office. The same ARD circuit works fine for straight analog phone...

I thought this was working but the calls did not route to step 7 for calls made afterhours or on the weekend? I added 1100 to our directory list and programmed the Vector below. If our main number is 1100 doesnt it have to be taken from the hunt group and made the VDN? How does it hit the...

I fiqured it out, the command was "Change Coverage Time of Day Table 6" and not "Change Time of Day Table 6". THANKS

G3V13 How do you change of time of day routing? We have an Console that coverages to Voicemail at 6:15PM and i want to change it to 3:00pm on Fridays Only. THANKS

G3V13 I am trying to changed the vector to allow Attendant Vectoring but it says Cannnot change w/current steps administered? Any direction? CALL VECTOR Number: 3 Name: Main Number Multimedia? n Attendant Vectoring? n Meet-me Conf? n...

I added 1100 to our directory list and programmed the Vector below. IT WORKS PERFECT! THANKS Have a good Holiday all! CALL VECTOR Number: 3 Name: Main Number Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n...

THANKS THIS HELPS ALLOT! I have one question if our main number is 1100 doesnt it have to be taken from the hunt group and made the VDN? How does it hit the vector if not?

We currently have 1 attendant console that is set up as a hunt group. It's cover path is set to t6. So when a caller calls our main number 1100 it goes to coverage path 6 (Attendant). What I need to do is set up Holiday Routing. So I am trying to create a vector that does the same thing. I...