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I suppose that could work, but I'd really prefer if they could lift their handset, press "Outgoing" feature code, or "Outgoing" button on their phone, and manually dial the number from there. Do you think there's any way to set that up?

I've got a MiVoice Office 250/Mitel 5000 Release 6.1 that I'm hooking some analog centrex loop-start lines from AT&T up to. The problem I can't seem to get around (and that Mitel tech support can't seem to grasp what I'm trying to do), is that the digits are outpulsed too early in certain...

Hey everyone, I recently installed a BCM450 at a customer site. The original plan was to have external calls be automatically recorded, and then sent to a particular email address for safekeeping in case they needed to refer back to the call for whatever reason. The SMTP email server is...

Yeah, it's a fresh system. I talked to another technician and they seemed to think it was because the system could handle upwards of 300 extensions. Being that if you grew that much, starting with extension 700, it would be a conflict of interest because as soon as you got past that 299th...

Hi, I'm installing a BCM 450, and they're getting a PRI with DID's. We want three-digit extension numbers that match the last three digits of the block of numbers the CO is giving us. When you go to Administration-Utilities-Reset-Cold Telephony Reset, and enter in DID in the drop-down box...

The BCC III's used to have FIM modules attached to them, but we did away with that and switched to CIM during the cutover. The reason for this was it's cheaper and easier to replace a patch cord than it is a fiber jumper, in addition to them being less touchy. I don't know if that would affect...

The ONS/CLASS cards are of the same make and model. We swapped cards, tried the ONS/CLASS cards in different bays (we have 6 SX-200 bays) and we ran into the same problem. The 3300 is running MCD 4.0 with the software patch, making the active software load 10.0.1.23. Since the cards are all...

Ah, I must've overlooked that. Thanks a bunch, I'll give it a shot.

I've got a customer who wants to be able to answer calls via delay ring to an analog set when the receptionist is busy and/or unavailable. They have a Mitel SX-200 ICP CX controller. Normally this wouldn't be a problem. Just build a hunt group that rings with the receptionist phone, and then...

Hello, I recently migrated the bays from a Mitel SX-200 EL controller to a 3300 ICP MXe controller, re-using their Bay Control Cards, DNIC cards, and ONS/CLASS cards. Here's the issue I'm running into: Inbound Caller ID (calls from the outside) is showing up just fine on the digital sets, and...