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want to keep the call in Avaya queue( as no one is in Skill) and hearing music or Ring back from avaya system and tranferes call external number. Note: ring back should be from Avaya only and connect to external number once they answered.

Hi All ,If you guys maintain / have a system in Belgium location. Could someone please send me the Complete ARS analysis table details. I am setting up a new system remotely. Thanks in advance!

Will do that and update you my findings.

Also this works on IP Phone no issue..

Thank you Kylee! let me investigate again!!!

Thanks Kylee!! vector have the steps as below 01 wait-time 2 secs hearing ringback 02 goto step 9 if E = 1 03 queue-to skill 700 pri m 04 announcement 2779 05 wait-time 30 secs hearing music 06 goto step 4 if unconditionally 07 stop

Hi Guys, I have SIP trunk and TFN all are routed to SIP trunk. I have SIP Extension and Agent is login( we moved couple of H.323 phone to SIP), where agent log-in and Auto-IN for ready state, when the call come its answered and its complete dead air( No audio). However, it works fine when the...

Hey Guys!!! I was able to register IPhone it was certificate issue After configuring PPM service Limited Voip Services issue has been resolved. Thanks Guys!!!

Hey Guys !! I have 2 question (TSL setup). 1. Now Equinox app works on Android phone( I have installed the Trusted certificate and CA certificate) Similarly, how do I install certificate on IPhone, I am trying to install .PEM file from my email it does to allowing me to install certificate ...

I did test the SBC remote works on TLS , however from My Android phone I am able to place calls to the extension( IP Phones ) however, when I dial from IP phone call dont go through to Remote extension( SIP). I see signaling group of SIP trunk is set to TCP while testing SBC over TCP , Do we...

Guys !! I tested last week and its working CMS r18 release Feb12 2018 and release note says Win10 feature pack 1709 issue has been fixed. Sorry for delay !! Thanks all

Thank you So much Kyle. That was explained well. I will let you know if I face any issue

Thank you guys !!!so when I upload CSR file to SMGR(which I generated from SBC) to generate certificate. there will no production impact on Session Manager or SMGR and old certificate will still remain unchanged. correct

we have installed and configured SBC via TCP(5060)Equinox works on laptop and cellphone( however it stated VOIP services limited connectivity) on laptop / cellphone. how do I resolve this. Next , we need to setup Equinox connectivity via TLS to do this. we have generated CSR file from SBC Can...

I am also facing issue same issue CMS R18 on few Win 10 laptops,( where Windows patch are Updated)but works fine on few win10 Avaya Suggested downgrade the CMS app version and try. As a workaround I have given CMS web access URL, those who are face issues

Thank you so much !!

Also, can we have someone please give list of ports which need to be opened from the firewall on public IP for remote works to register.

Thank you!!!

Thanks Jimbojimbo, we are planing to install standalone SBC and Sessionmaanger

Thank you!!!! let me get back you guys if I need anything.