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Thanks all! We want to install paging on a site without a PBX. So we want to connect the paging to an Algo 4900 ATA, then to the USB port of a 1120 or 1140 phone. The ATA works well when connected to a 2050 softphone, but doesn't work to a 1100 phone. As some old posts suggests, I go get a...

Thanks. We powered cycle the cabinet but with no luck.

We cut over a SMG site's MPLS WAN circuit from one carrier to another. Then we have the following alerts occassionaly: SRPT016 OMM: IP link is DOWN between Call Server and IPMG[16 1] SRPT257 shutDownServerSession: shutting down ssd server session [9] for IPMG [16 1] SRPT314 Heartbeat Link...

Thanks janaya and PERRYPJ for your ideas. Yes it was for telemarketing calls. I thought it might need some work at MIRAN of a remote SMG. So I called our vendor. But apparantly the vendor used other way, such that they didn't need site access. When the work was done, the CTVN was not changed...

I know from INT_DATA, we can change CTVN to an announcement route. But announcement recording is always a headache. Is there a way to ACD to CallPilot, which has better recording control?

Did you mean non-linear quantization? It is used for voice signal processing (DSP).

I can see UUI parameter at CDN. My question is: Once the CDN is acquired by Contact Center (Symposium), does UUI still work? Our environment: CS1000E RLS 6.0, Contact Center 7. Great thanks for your help!

why not terminate that 800# on that external number directly?

Why I can't add Gene a pinky star? Tried multiple times.

Thanks so much all. You are right. It is FCAS or FCI setup. I checked Gene's BARS file before posting. Apparently I missed this part. Our old systems were standalone PBX'es, and we didn't use FCAS. Good to know some new stuff! Thanks again!

Thanks all in advance. Here is the programming for NPA 905 routing: REQ prt CUST 0 FEAT net TRAN ac1 TYPE npa NPA 905 NPA 905 RLI 51 DENY 976 SDRR DENY CODES = 1 ITEI NONE So I check RLI 51: REQ prt CUST 0 FEAT rlb RLI 51 RLI 51 ENTR 0 LTER NO ROUT 209 TOD 0 ON 1 ON 2 ON 3 ON...

Below is my printout. Loop 116 is my phantom loop. Other loops are virtual loops. ld 22 PT2000 REQ prt TYPE cequ CEQU SUPL V004 V008 V012 V016 V020 V024 V028 V032 V036 V040 V044 V048 V052 V056 V060 V096 V100 V104 V108 V112 N116 V124 V144

XLST means pretranslation. The following is an example of its usage. Our phone system covers all Canada. People in Toronto want to dial 0 to reach Toronto reception; while people in Montreal want to dial 0 to Montreal reception. So Toronto people should use a different XLST than Montreal...

Or add a RNP key. You may double check RNPG to make sure they are all in the same pick up group.

1. enable Personal directory on the Node. IP Network - IP Telephony Nodes - Personal Directories (PD) check Personal Directory Server: Enable Personal Directory (PD) service on this node. 2. Sync the node (signaling servers) one by one 3. enable PD IP Network - Personal Directories -...

yewslus already told you how to do.

Thanks trvlr1. Route 422 itself has no channel. It is the service route of route 450. And no ATDN. REQ: ltm CUST 0 ROUT 422 TYPE TLST TKTP FEX ROUT 422 DES xxx/367-3344 The part I don't know is how the call knows to choose route 422 rather than other service routes? And how xxx-367-3344...

I have a FEX route as below: TYPE RDB CUST 00 ROUT 422 DES xxx/367-3344 TKTP FEX NPID_TBL_NUM 0 SAT NO RCLS EXT VTRK NO NODE DTRK NO ISDN YES MODE NULL IFC D100 SBN NO PNI 00000 NCNA YES NCRD NO ISAR YES RTN 450 SID 422 MIN 0 MAX 6 NCOS...

There is a .LIC file on license server. Open that file, there will be "permanent xx". xx is the license number.

CallPilot application builder: Change key 02 extension from 2333 to other extension, say 2334. Then ACD 2333 to CallPilot and build a 2333 as an SDN at CallPilot. At application builder, add an application to match what you did at SDN setup. Then at the application, add a "Day Control" and a...